Finds and compares products
It reads the price, sale price and stock from your catalog at the moment of the question and never suggests out-of-stock items. It compares two to five models side by side.
Sales and customers department one of the departments in your AI company
AI chatbot for ecommerce: a live chat that knows your catalog
An AI chatbot for ecommerce answers shoppers on your website 24/7: it picks products from your catalog, knows prices and stock, and takes orders right in the chat.
- 24/7
- Prices and stock
- Orders
- Telegram
- Viber
- OpenCart
- WooCommerce
- Shopify
What the AI assistant does
An AI chatbot for your store website that knows your catalog: products, prices, stock and your store policies.
Answers about payment and shipping
It takes your terms from your store data, instructions and articles, and answers at night and on weekends just as it does during the day.
Doesn’t make things up
If something isn’t in your data, the AI says so instead of inventing an answer. It never offers discounts: a custom price goes to a manager.
Calls a manager when needed
When a shopper asks for a person or the question is unusual, the chat moves to “Manager needed”, with a notification in your team’s Telegram group and the customer’s purchase history.
Orders and leads straight from the chat
The shopper buys in the conversation, and the order and contact land in Elbuz right away.
- The shopper decides to buyright in the conversation on your website, in Telegram or in Viber
- The AI collects the detailsitem names and prices come from your catalog, not from the bot’s text
- A customer ordera document in Elbuz, and the contact becomes a lead in your customer list
- The manager is notifiedwith a message in your team’s Telegram group
What happens to the order next: order management software.
One chatbot for your website, Telegram and Viber
One assistant works in several channels, and your managers see every conversation in one inbox. Where to start the bot’s script — see how to write a chatbot script.
Website, Telegram and Viber
The same AI assistant with the same knowledge answers on your website and in messengers, and all conversations are collected in one inbox.
Proactive AI prompts
Contextual and proactive prompts are one checkbox in the widget settings: the chat offers the shopper help on its own.
Video avatar assistant
The shopper talks to an avatar by voice, as on a video call, and the avatar answers with facial expressions and shows product cards.
Works with any ecommerce platform
The chat widget runs on OpenCart, WooCommerce, PrestaShop, Shopify or a custom-built site, so you don’t have to switch platforms.
- Elbuz builds the codeone line for your site template
- You paste it into the templateOpenCart, WooCommerce, PrestaShop, Shopify or a custom site
- Everything else is in Elbuzyou change the look, texts and AI model in Elbuz without touching the site
The same code also adds AI site search.
Pricing: no separate subscription and no message limit
The chat is part of the Elbuz plan: there is no separate chat subscription and no monthly message limit.
- No subscriptionthe chat is in the planthere is no separate chat subscription: it is part of the Elbuz plan
- No limiton messagesthe plan has no monthly cap on chat messages; the price depends on the number of products and users
- 14 daysfreefrom sign-up while your balance is positive; €50 on your balance
You set the length of one conversation yourself with the “Max messages per chat” field; the default is 300 per conversation.
A capped subscription or no subscription and no cap
| How you pay | What it means |
|---|---|
| Subscription with a monthly message cap | the number of messages is limited by the plan |
| Per-agent pricing | the cost grows with the number of people in the chat |
| Elbuz | no separate chat subscription and no message cap in the plan |
A comparison of pricing models, without naming services. What the plan costs for your store: see pricing.
Live chat and helpdesk
The chat is one channel; the helpdesk is your whole support team.
Live chat is a real-time conversation with a shopper on your website: advice, product search, an order. A chat that needs a person becomes a ticket in the helpdesk, together with emails, messengers and calls.
All customer support in one queue: helpdesk for online stores.
What it looks like in Elbuz
Real Elbuz windows with demo data.
AI chatbot FAQ
How much does the AI chat cost? Do you charge per message?
There is no separate chat subscription and no per-message fee: the chat is part of the Elbuz plan, whose price depends on the number of products and users. You limit the length of one conversation yourself with the “Max messages per chat” field (300 by default). More: pricing.
Is there a free AI chatbot for my website?
There is no permanent free plan, but there is no separate chat subscription either: the chat comes with the Elbuz plan. The first 14 days after sign-up are free while your balance is positive, with €50 on your platform balance. More: pricing.
How is an AI assistant different from a button-based chatbot?
A button bot leads the shopper through a fixed script, while the AI assistant understands questions in the shopper’s own words: it picks and compares products, answers about shipping and payment from your store data and takes orders. If something isn’t in your data, it doesn’t make it up: it says so or calls a manager.
Does the assistant see stock and prices?
Yes. It reads the price, sale price and stock from your catalog at the moment of the question.
What does the chat do when it doesn’t know the answer?
It doesn’t invent one: it says the data isn’t there or hands the conversation to a manager.
Can I add the chat to a site that isn’t on Elbuz: OpenCart, WooCommerce, Shopify?
Yes. It works on any platform with one line of code, and all further settings are in Elbuz.
Can a shopper place an order right in the chat?
Yes, on your website and in Telegram or Viber: Elbuz creates a customer order.
Does the chat work at night? Do I need a live agent?
The AI answers around the clock, so shoppers get an answer right away at night and on weekends. A live agent is needed for what the AI doesn’t do on its own: discounts, unusual questions and conversations where the customer asks for a person. Managers see those chats at the top of the list with the customer’s purchase history.
Which languages does the assistant speak?
The language of the page where the chat is open: the widget takes the language code from your site, or from the visitor’s browser if the site has none, and matches it with the languages of your catalog. Product links also lead to pages in that language.
Can the assistant talk to shoppers by voice?
Yes. You can turn on a video avatar assistant: the shopper talks to it by voice, as on a video call, and the avatar answers aloud with facial expressions that follow the tone of the conversation and shows product cards. Ready-made avatars are free, and a custom one with your employee’s face is made from four photos. Instead of an avatar you can show a 3D mascot.
How is live chat different from a helpdesk?
Chat is a conversation with a shopper on your website, while a helpdesk is a queue of requests from every channel with assignees and deadlines. More: helpdesk for online stores.
What else your sales department does
14 days free
Add an AI assistant to your store website
The sales and customers department joins your AI company along with every other department. €50 on your balance after sign-up and 14 days to test the chat with your own shoppers.