The growth of the client base with the development of the company will certainly lead to an increase in the number of service calls and applications. At the development stage, company managers can record calls in Excel spreadsheets or programs with limited functionality. This approach takes place when processing several dozen calls per day. However, as soon as the flow reaches a hundred, situations arise that negatively affect the quality of service and customer loyalty.
By implementing the latest IT solutions, businesses strive to optimize costs, increase productivity and work quality, this will allow:
The success of the company largely depends on the loyalty and reputation of the brand in the market. Companies carefully monitor negative cases and reviews on social networks and on various forums. Using the automation platform will allow you to:
The introduction of new technologies is often accompanied by skepticism and unwillingness to use them on the part of employees. It is important to convey that the system will help them improve their own KPIs, in addition to:
The E-Trade technical support service from Elbuz allows you to organize customer flow in the most optimal way and greatly facilitate the processing of incoming requests using many different tools:
To provide high-quality and timely assistance to customers of online stores, our software has the following features:
The presence of a quality service system makes the business open to a wide audience, increases loyalty to the store and ultimately increases profitability. For a business owner, saas helpdesk greatly facilitates communication with customers and allows you to quickly respond to their incoming requests. An online store can be created based on our SaaS platform .
The organization of a support service is necessary already at the time of launching an online store. In this case, it will be possible to start a business and make it profitable with minimal resources and time. It is given the opportunity to build customer loyalty from the first request, quickly resolve all emerging issues and problems in order to avoid negative reviews and maintain a positive image of the company from the first day.
In today's realities of tough and not always fair competition, the availability of support is a prerequisite for the effective functioning of the company, regardless of its scale and form of ownership. Organization of helpdesk requires a serious approach, it is necessary to maintain a prestigious and positive image of the company in the market. Regardless of the CRM on which the online store operates, daily service and communication with customers must be of high quality. The very same support for sites on Bitrix, support for sites on magento, or helpdesk on any other resource management system will be approximately identical and can be carried out through third-party cloud services, such as E-trade from Elbuz.
It is possible to consider a system of communication with consumers of high quality if the following conditions are met:
Get demo access for 14 days for free
The platform balance will be 50USD. Unloading of 100 products + full functionality is available.
The presence of technical support services at an online store has a number of advantages for its owner:
The cost of technical support using E-Trade services is quite affordable, especially given its positive impact on the reputation and image of the company on the network. Prices for online store site support services may vary depending on the functionality used (query sorting, reporting, etc. ), and other factors. At the same time, there is a demo version of the product that allows you to evaluate the software and try its functionality completely free of charge for 14 days of the trial period.
Using our service will help streamline the activities of the customer support system, making it efficient and effective. The software will help organize work with applications from the day the online store opens and automate most of the routine processes as much as possible so that the customer is satisfied not only with the purchased goods, but also with the quality of service.
Price from $2.89 per day
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Why Choose E-Trade Jumper?
Trusted by thousands of customers, we offer unique features and favorable conditions for their use.
14 years of success
Warranties and service
Flexible pricing policy
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