AI · Sales
Works with customers and deals: finds forgotten customers, suggests follow-ups and drafts replies.
Your whole AI company all departments of your AI company
AI agents for ecommerce: AI employees for your online store
AI agents are programs that do tasks themselves instead of only answering. In Elbuz, ready-made AI employees work right inside your store (sales, support, catalog): they see products, customers and orders and work by your rules within your limits.
- AI · Sales
- AI · Support
- AI · Catalog
- AI · Controller
- Voice AI
- Daily limit
What an AI agent is and how it differs from a chatbot
An AI agent does the work instead of only answering.
A chatbot answers from a script in a chat window. An AI agent works with your data: it sees products, customers and orders, does tasks itself (writes to customers, fills in product cards, schedules follow-ups) and reports back. Anything that changes data or goes to a customer passes through your rules, the Controller and AI Pulse.
In Elbuz you do not have to build an agent: the AI employees are already there, each in its own department. You switch on the area you need and set the limits.
Your AI team
Every piece of AI work carries an employee’s name: you see who did what and switch an area off with one toggle.
AI · Support
Sorts requests, writes drafts and answers by your store’s policy, in the helpdesk.
AI · Catalog
Fills in product cards, counts products without a photo, description or category, and tidies up reference lists.
Voice AI employee
Answers calls and calls customers itself: AI phone answering.
AI chat assistant
Answers shoppers’ questions on your website from your catalog: AI chat for your store.
AI · Controller
Does nothing on its own: it checks every reply to a customer that the AI wants to send.
Give a task in plain words
A one-off task goes into the chat, a recurring rule into a workflow.
- Task in words“Sales, find customers with no contact and suggest follow-ups”
- Work in the backgroundprogress is visible, the “Stop” button halts it
- Result in the chatthe report comes back to the same chat
- Changes in AI Pulsedata changes only after your decision
A workflow from a description
A rule in plain words, such as “if a deal has not moved for 5 days, remind the sales manager”, becomes a CRM workflow: the AI assistant explains what the workflow will do and saves it in one click.
Under your control
There is no separate subscription: the agents are part of the Elbuz plan. You set the limits, and everything important waits for you in AI Pulse.
- Controllera check before sendingan email with an invented discount, a wrong price or in the wrong language stays in AI Pulse with the reason
- Daily limitper areaonce it is reached, the agent pauses until tomorrow
- Permissions and “Whose data”like for an employeethe AI sees only its department’s customers, and each area has its own toggle
- Money stays with peoplethe AI confirms no paymentsa refund or cancelling a paid order is only prepared as a draft
AI agents for ecommerce FAQ
What are AI agents and how do they differ from a chatbot?
A chatbot answers from a script; an AI agent does the work itself: it reads emails, chats and calls, finds what was missed in the CRM and acts, suggesting a deal or follow-up, replying to the customer or changing an order by your store’s rules. In Elbuz this is done by the AI employees Sales, Support, Catalog and Controller, and a voice AI employee answers calls. Every change comes as a suggestion with a reason in AI Pulse.
What are AI agents good for in ecommerce?
For routine that happens every day and follows rules: answering customer requests, finding forgotten customers and stalled deals, filling in product cards, counting products without a photo or description. In an online store this mostly saves time in sales, support and catalog work.
What does an AI employee do itself and what does it hand to a person?
It sorts emails, chats and calls, prepares follow-ups, deals and replies, and handles typical requests and simple order changes within your policy. Anything involving money goes to a person: cancelling a paid order or a refund is only prepared as a draft. Every reply the AI wants to send itself is checked by AI · Controller.
Do I need to build an AI agent myself?
No. The AI employees are already in Elbuz: you switch on the area you need and set the limits. You describe a new rule in plain words, such as “if a deal has not moved for 5 days, remind the sales manager”, and the AI assistant turns it into a workflow. A one-off task you give to an AI employee right in the chat.
How do I limit what the AI does?
Each AI employee has its department and permissions, a toggle and a daily limit: once the limit is reached, it pauses until tomorrow. “Whose data” sets which customers it sees, and changes wait for your approval in AI Pulse by default, where you accept, reject or undo them.
How much do AI agents for small business cost?
There is no separate subscription for the agents: they are part of the Elbuz plan, which starts at €87 a month and depends on the number of products and users. The first 14 days are free, and you get €50 on your balance after sign-up. See pricing.
Where your AI employees work
14 days free
Get your AI company
Elbuz AI employees work in every department, from price lists to support. €50 on your balance after sign-up and 14 days to give them their first work.