CRM for online store

• Collection of client requests - requests from the site of the trading platform are automatically loaded into the program with notifications sent to the manager or other authorized person.
• Optimization of workflow and simplification of documentation management - the required documents and reports can be prepared directly in the admin panel and sent to the counterparty, including quotation templates, contracts, invoices and invoices.
• Segmentation of the customer base - customer data can be loaded into the program from any source, with subsequent division into segments and categories, allowing you to create personalized mailings, set parameters for repeat sales, and increase loyalty.
• Prompt processing of a large number of orders - incoming requests are redirected to the supplier and processed by the robot, taking into account the availability of the desired position.
• Formation of personalized offers for buyers - analysis of the target audience and previous purchases of the client, drawing up personal offers based on the information received, which significantly increases the number of repeated requests.
• Control over the fulfillment of tasks by managers, quick correction of errors - it becomes possible to analyze the activities of employees, evaluate the quality of communication, identify and correct omissions at all stages of sales and after-sales service.
• Integration with delivery and payment services — built-in modules of postal companies are able to generate invoice numbers for shipment and send them to customers, as well as automatically accept payment in a convenient way (by invoice, card, prepayment, cash on delivery).
• Analytics — the admin panel collects and consolidates data to identify the most sold and profitable items, analyzes customer preferences, marketing effectiveness, traffic sources, sales funnels.
• Auto mailing — SMS notifications and Email mailings to inform customers about the latest news, the status of the application, for the prompt provision of other important information according to a given schedule.

E-Trade Jumper can be integrated with any online store using the proprietary E-trade tunnel module. Thanks to it, a two-way connection is established between the trading platform and the system, which is necessary for downloading order lists from the site, information about customers and counterparties, price lists with categories, products, prices and descriptions. After processing, the information is uploaded back to the site. The process is fully automated, due to which the interaction with customers is greatly accelerated and simplified. It is possible to increase the volume of work without attracting additional employees.

In addition to automation capabilities, the software product has a built-in warehouse accounting subsystem that allows you to refuse to use additional paid software. It also provides access to detailed analytics of the availability of the necessary items and their current prices. This provides the store with a competitive advantage, allowing you to increase your profit margin. Also, competent automation of technical support will give the store customer loyalty.

The analysis of customer requests available in the software helps to create complex offers and increase the average bill, as well as generate profitable offers for repeat sales.