Sales and customers department one of the departments in your AI company
An ecommerce CRM is one database of customers and orders from your website, marketplaces, messengers and phone. In Elbuz it works right next to your products and stock.
Six everyday jobs an ecommerce CRM takes over: orders, customers, shipping, messages, calls and products — in one system.
Elbuz pulls orders from Amazon, eBay, Allegro, Etsy, Kaufland and other marketplaces and puts them in one list with your website orders. They are processed the same way, wherever they came from. Details — order management.
Your whole customer base in one directory: one person or company — one record, and the history builds up in it by itself. The customer stage — lead, regular, dormant — is calculated from purchases, and the deal stages of your sales pipeline are run by the manager.
The shipping label is created right from the order card, and the tracking number lands in the order. Elbuz follows the parcel status and can notify the customer. Built in: InPost, DHL Parcel and GLS for Poland.
Messages from WhatsApp, Instagram, Messenger, Telegram and Viber arrive in one window next to your website chat, and emails sit next to the customer record. You reply from the same window, in the same channel.
A manager calls with one click from the customer record and sees who is calling. Every call goes to the call log and the customer history, and AI writes a short summary. VoIP: RingCentral, Aircall, Sipgate, Zadarma, 3CX and Asterisk.
An order sees the current supplier price and stock, and Elbuz builds supplier orders from the customer orders you mark. Selling from your own warehouse? Turn on inventory, and a confirmed order reserves the items.
Online store sales analytics in the same system as your customers and orders.
By day, week or month, from confirmed orders; the cost comes from the order warehouse or the product record.
Filter by category, warehouse and order source: you see how much your website and each marketplace bring, plus top products and categories.
Products are split into groups by their share of profit, so you see what really earns money.
Products with no sales for more than 30 days and items with critically low stock — in separate blocks.
Who buys again and who has gone dormant — you see it in the CRM customer stages, and the same base, filtered by purchases, goes straight into a newsletter — see email and SMS marketing.
AI reads customer emails, chats and calls, finds what was missed and carries out your instructions. Every change comes as a suggestion with an explanation — the final word is yours.
Five typical cases: from a store with one website to selling on several marketplaces.
Five questions to ask any CRM before you move your sales into it.
| What we compare | CRM in Elbuz | Standalone CRM + integrations |
|---|---|---|
| Products, supplier prices and stock | In the same system: an order sees the current price and stock | In other apps connected by integrations |
| Supplier orders | Built from customer orders automatically | In a separate purchasing app |
| Website and marketplaces | The same products are published everywhere | Through a separate service or plugin |
| AI | Works with customers, orders and products at once | Depends on the service |
Compared by way of working, without naming services: what lives where and what you have to connect yourself.
There is no separate fee for the CRM: it is part of one Elbuz plan, together with your whole AI company.
What it costs for your catalog — see pricing.
Elbuz support moves your data from another system or website for free, and you can upload customers yourself.
Real Elbuz windows on demo data. The CRM runs in the browser — nothing to install.
An ecommerce CRM is a database of customers and orders from every sales channel: your website, marketplaces, messengers and phone. The customer record shows what the person bought, what they wrote and when they called, and every order moves from checkout to shipment in one window. In Elbuz the CRM works together with products, supplier prices and stock.
The one that collects orders from all your channels, creates shipping labels, takes messages and calls, and does not need separate software for products and stock. In Elbuz all of this is one system, and AI works with all that data at once.
If orders come from more than one channel or more than one person answers customers — yes. Without a CRM, orders and conversations scatter across seller accounts, inboxes and chats, and repeat customers go unnoticed.
There is no separate fee for the CRM: it is part of one Elbuz plan with the catalog, supplier price lists and feeds. Plans start at €87 a month; the price depends on the number of products and users, one user is in the base plan. The first 14 days are free. See pricing.
Elbuz has no free-forever plan. You get 14 days free from registration with a positive balance, and €50 is added to your balance when you sign up.
A CRM runs customers and sales: contacts, orders, conversations, calls. An ERP runs business resources: products, purchasing, stock, documents and money. An online store usually needs both, and in Elbuz they are one system: a confirmed order reserves stock (with inventory turned on), and supplier orders are built from customer orders.
Yes. Elbuz pulls orders from the marketplaces and puts them in one list together with your website orders. More — order management.
Yes. Messages from messengers arrive in one window, emails sit next to the customer record, and your reply goes out through the same channel.
Not replaced — AI works inside it. In Elbuz AI agents read emails, chats and calls, find what was missed and bring changes as suggestions in “Pulse”; anything done can be undone, and the final word is yours.
The basic setup is done by the system: you pick your business type — online store, wholesale or services — and Elbuz sets customer stages and order statuses. A new account is guided by a setup wizard and a personal plan from the AI assistant. Elbuz runs in the browser, there is nothing to install.
Yes: for dropshipping you need no warehouse, and if you sell from your own stock you turn on inventory. More — dropshipping automation.
Elbuz support moves your data from another system or website for free. You can also upload customers yourself from an Excel or CSV file.
Yes, you do not have to move to Elbuz CMS. An OpenCart store connects through the Elbuz Tunnel module, and its orders flow into the CRM. Any other site — WooCommerce, PrestaShop or a custom build — sends orders through the Elbuz API v2: new ones become customer orders, existing ones are updated.
Yes. Every employee has their own login, and rights are given to a department: which modules are open and whether the person sees all customers or only their own. One login works in one session at a time.
A standalone CRM keeps customers and orders, while products, prices and stock live in other apps. In Elbuz it is one system, and AI works with all of this data at once.
14 days free
The sales and customers department joins your AI company along with every other department. €50 on your balance after sign-up and 14 days to test the CRM on your own orders.
