Your website
Orders from an OpenCart store arrive through the Elbuz Tunnel module. Any other site — WooCommerce, PrestaShop or a custom build — sends them through the Elbuz API.
Orders and warehouse department one of the departments in your AI company
Order management software for online stores
Order management software keeps every order — from your website, marketplaces, chat and phone — in one list, with statuses, stock reservation, payments and shipping.
- Website
- Amazon
- eBay
- Allegro
- Reservation
- Labels
- AI
All orders in one list
Ecommerce order management across every channel: each order is handled the same way, wherever it came from.
Marketplaces
Amazon, eBay, Etsy, Allegro, Kaufland, eMAG, TikTok Shop and other marketplaces: orders come in on a schedule, without duplicates, and marketplace statuses map to yours.
Chat and messengers
A shopper writes in your site chat or a messenger — the request and the order land in the same system, next to the customer record.
Phone
A manager enters a phone order into the same list, and from there it follows the same path as a website order.
What happens to an order
Status, reservation, payment and the shipping label live inside the order, not in a spreadsheet next to it.
- Statusa ready status flow for your business type, plus your own statuses and colors
- Reservationa confirmed order reserves the items in stock
- Paymentthe customer balance updates itself with payments and refunds
- Labela shipping label from the order card, one by one or in bulk
- Shippedthe parcel status updates the order and notifies the customer
Order statuses
A new account starts with a ready status flow. The “Next step” button suggests what to do, and an order stuck longer than your time limit is highlighted in the list.
Stock reservation
A confirmed order reserves the items, and you see the available quantity. “Shipped” and “Paid” keep the reservation; final statuses release it.
Payments and balance
The amount due is shown on the order and on the customer record, and bank payments can be imported from a statement.
Shipping labels
Create a label from the order card or for a batch of orders, and the tracking number lands in the order. Built in today: InPost, DHL Parcel and GLS for Poland.
AI processes orders on its own
Order processing automation: AI recognizes the request in a message, checks it against your store rules and acts after the customer says “Yes”.
AI does it after the customer says “Yes”
- Cancels an unpaid order that has no shipping label yet — status “Cancelled”, reservation released
- Arranges a reshipment when a parcel is lost or arrives damaged
- Answers “where is my order?” with the current status and tracking number
Hands over to a person
- Refunds when the customer has already paid — your team gets a draft payment document
- Reshipment — the warehouse gets an unconfirmed copy of the order and a task
- Stuck orders — “Pulse” reminds you about them
Orders and customers together
Order and customer management in one system, not two.
Order management runs the sale, from a new order to shipment. The CRM runs the customer: contacts, emails, calls. In Elbuz both live in one system, so the purchase history is right in the customer record.
Customers in detail — CRM for ecommerce.
Who uses order management
Your business type sets how the sale works.
- Online storesWebsite and chat orders follow one path to the shipping label.Order path
- Marketplace sellersAmazon, eBay, Allegro and other marketplaces in one list, without logging in to each seller account.Order sources
- DropshippingSupplier prices and stock stay current, and supplier orders are built from customer orders.Dropshipping automation
- Wholesale and servicesA deal goes from request and quote to shipment in batches; for services, the system reminds you who is due for renewal.CRM for ecommerce
Order management software vs spreadsheets and messengers
Where orders get lost: in messengers, spreadsheets and marketplace accounts.
| Spreadsheet and messengers | Marketplace seller accounts | Order management software | |
|---|---|---|---|
| Where orders live | in a spreadsheet, chats and notes | in each seller account separately | in one list from every channel |
| Stock | you count it by hand | separate in each account | reserved and available stock calculated for you |
| Shipping | you retype tracking numbers | different on every marketplace | a label from the order card or in bulk |
| Several managers | who took what — in a group chat | one shared login | own login and access to own orders |
Compared by way of working, without naming services. Elbuz support moves your data from an old system or website for free.
How much order management costs
Order management is part of one Elbuz plan, together with your whole AI company.
- From €87a month, one planorder management is included; the price depends on the number of products and users, one user is in the base plan
- 14 daysfreefrom registration, with a positive balance
- €50on your balance after sign-upto test order management on your own orders
What it costs for your catalog — see pricing.
What it looks like in the app
Real Elbuz windows on demo data.
Order management FAQ
What is order management software?
Order management software (OMS) keeps every order in one place and moves it from checkout to delivery: status, stock reservation, payment, shipping label and customer notification. In Elbuz orders from your website, marketplaces, chat and phone come into one list and are processed the same way.
Is there free order management software?
Elbuz has no free-forever plan, and order management is not sold separately: it is part of one plan with the catalog, supplier price lists and feeds. The first 14 days are free with a positive balance, and €50 is added to your balance when you sign up.
How much does order management software cost?
In Elbuz plans start at €87 a month. The price depends on the number of products and users: one user is included in the base plan, each additional user is paid separately. Billing is in euros. See pricing.
Is it suitable for a small business?
Yes. You can start with one user and one website, and add marketplaces, a warehouse and more managers later. There is nothing to install: Elbuz runs in the browser.
How do orders from Amazon, eBay and my website get into one list?
Elbuz pulls them from the marketplaces and your website on a schedule and puts them into one list without duplicates. Marketplace statuses are mapped to your own once, at setup.
Is stock reserved when an order comes in?
Yes: a confirmed order reserves the items. “Shipped” and “Paid” keep the reservation, and final statuses release it, so the available quantity is always visible.
How are shipping labels created?
From the order card or for a batch of orders, and the tracking number is saved to the order. InPost, DHL Parcel and GLS for Poland are built in.
Can several managers work with orders at the same time?
Yes. Every employee has their own login, and access rights are set per department: all orders or only the ones where the person is responsible. One login works in one session at a time.
Can I add my own order statuses?
Yes. A ready status flow is there from day one, and you can add your own statuses with a color and a time limit.
What does AI do with orders without a manager?
After the customer confirms, AI cancels an unpaid order, arranges a reshipment for a lost or damaged parcel and answers “where is my order?”. Refunds and anything outside your rules go to a person.
What is the difference between order management and CRM?
Order management runs the sale: from a new order to reservation, label, payment and shipment. A CRM runs the customer: contacts, purchase history, emails and calls. In Elbuz both are one system, so every order shows up in the customer record. More — CRM for ecommerce.
Does it work for wholesale and services?
Yes. The business type you choose sets how sales work: online store, wholesale (B2B) or services, with its own statuses and steps.
Can I move orders from my old system?
Yes. Elbuz support moves your data from another system or website for free: orders, customers, products and stock. Any website or program can also keep sending orders through the Elbuz API.
What else your orders department does
14 days free
Bring all your orders into one list
The orders and warehouse department joins your AI company along with every other department. €50 on your balance after sign-up and 14 days to test it on your own orders.