Picks up instead of a manager
Answers questions about delivery, payment, returns, warranty and opening hours, from your company profile and articles.
Sales and customers department one of the departments in your AI company
AI phone answering for online stores: calls in your CRM, AI on the line
An AI phone answering service built into your store’s CRM: the voice AI takes calls and gives order status, and every call lands in the customer card with a recording and an AI summary.
- Voice AI
- AI summaries
- Twilio
- Telnyx
- RingCentral
- Aircall
- 3CX
An AI phone agent answers your calls
An AI receptionist for your store: it picks up, answers from your own data, calls customers itself and hands over to a manager what needs a person.
Order status and products
Gives the order status and tracking number for the number calling, and tells the price, stock and specs of a product.
Hands off to a live manager
Transfers the call to a manager who is online and marked “Takes live calls”. If nobody is, it takes the name, number and reason, and the manager calls back.
Takes orders by phone
With “Take orders” on, it reads back the items, total and delivery and, after a “yes”, creates an order that you check and confirm. By default it only leaves a request.
In the caller’s language
It says right away that it is an AI and that the call is recorded. 10 voices, your own greeting and conversation rules.
It calls customers itself
- Confirm an ordera call to the buyer right after checkout
- Shipping noticewhen the order has shipped
- Call back a requesta customer left a number, the AI dials
- In your hourscalls outside your schedule wait in a queue
What lands in the CRM
After the call, the transcript and summary go into the call log and the customer card, and suggestions for the manager (call back, clarify, schedule a follow-up) appear in AI Pulse.
Carriers and numbers
The number for the voice AI can be with Twilio, Telnyx or Zadarma, or with any other carrier that forwards calls to a SIP address. Telnyx numbers are available in many countries.
Honest limits
- Audio is not storedonly the transcript and summary remain
- No payments by phonethe buyer pays the usual way
Calls right inside your CRM
VoIP and CRM integration: the app dials the number, and the call lands in the customer’s history.
Click to call
The “Call” button in a customer card or document: the app dials, your phone system connects.
Who is calling
Before you answer, a card pops up in the corner with the customer’s name, city and latest orders.
History in the card
Every finished call goes into the customer card’s timeline with its result and duration.
New customer from the number
A new buyer calls, and AI call analysis adds them to contacts with the name and email from the conversation.
Customers and purchase history: CRM for ecommerce.
AI listens to calls for you
No more replaying recordings or retelling the conversation.
- Call recordingyour phone system hands over the recording
- Transcript and summaryAI transcribes the call and writes a short summary
- Intent and tonetags such as “Complaint” or “Unhappy”, products and orders mentioned
- Next step“Schedule a follow-up” or “Add to card” in one click after you check
Your phone system is already supported
Ten cloud phone systems: the connection is the same, and managers work in the same window.
RingCentral, Aircall, sipgate, Zadarma, 3CX, Asterisk / FreePBX, and in Ukraine also Binotel, Ringostat, Phonet and UniTalk.
Your number, rates and settings stay with your carrier: Elbuz connects to your phone system. The voice AI works with Twilio, Telnyx, Zadarma or SIP forwarding.
Call log and missed calls
No call gets lost between managers.
Log and recordings
Every call of the company in one list, with manager, duration, recording and summary; filters “With recording”, “Long calls”, “No contact”.
A missed call is not lost
The manager gets a “Missed call” pop-up with a “Call back” button, and a task appears in AI Pulse.
What it looks like in the app
Real Elbuz windows on demo data.
AI phone answering FAQ
What is an AI phone answering service?
A voice AI that picks up calls instead of a person: it answers common questions, takes requests and passes to a human what needs one. In Elbuz it answers from your own data (company profile, articles, orders and products), so it can tell a caller their order status and tracking number or a product’s price and stock.
Can the AI answer calls instead of a manager?
Yes. The voice AI agent picks up when buyers call: it answers about delivery, payment, returns and opening hours, gives the order status and tracking number for the number calling, and names a product’s price and stock. It speaks the caller’s language and says right away that it is an AI and that the call is recorded.
Can the AI transfer to a manager or take an order?
If a person is needed, it transfers the call to a manager who is online and marked “Takes live calls”; if nobody is, it takes the name, a phone number and the reason, and the manager calls back during working hours. It can take an order itself if “Take orders” is on: it reads back the items, total and delivery and, after the buyer says “yes”, creates an order that you check and confirm.
Which number do I need for the voice AI?
Your number with Twilio, Telnyx or Zadarma, or with any other carrier that can forward calls to a SIP address: the number is simply forwarded to the Elbuz address. Telnyx numbers can be bought in many countries.
Which phone systems can I connect for click-to-call and call logging?
Ten cloud phone systems: RingCentral, Aircall, sipgate, Zadarma, 3CX, Asterisk / FreePBX, Binotel, Ringostat, Phonet and UniTalk. Your number, rates and settings stay with your carrier.
How does the AI call summary work?
Elbuz listens to call recordings: it transcribes the call, writes a short summary, finds or creates the customer by number and puts the summary in their card. You see the customer’s intent and tone, products and orders mentioned and the next step, and you can add a new phone, email or follow-up to the card in one click after checking.
What stays in the CRM after a call with the AI?
A call log entry with the full transcript, a summary in the customer card (found or created by number) and follow-up or deal suggestions in AI Pulse for the responsible manager. Audio is not stored, only the text and summary.
How much does it cost?
Calls, numbers and minutes are paid to your carrier at its rates. The integration is not sold separately: it is part of the Elbuz plan, which starts at €87 a month and depends on the number of products and users; one user is included in the base plan. The first 14 days are free, and you get €50 on your balance after sign-up. See pricing.
What else your sales and customers department does
14 days free
Connect your phone system to Elbuz
The sales and customers department joins your AI company along with every other department. €50 on your balance after sign-up and 14 days to connect telephony and test it on your own calls.