Try for free
Elbuz Editorial · CRM & Sales

Elbuz Editorial · CRM & Sales

CRM, orders, customer relations

  • 20 articles by the author

About the author

We write about working with online store customers: order processing, sales techniques, loyalty, winning customers back and choosing a CRM. The team builds the CRM in Elbuz — customers, orders, support requests and telephony — so advice on processes is checked against how they work in the software.

This desk covers the customer journey from first contact to repeat purchase: sales scripts and techniques, handling objections, loyalty programs, cross-selling, and protection from fake orders.

The articles help owners and sales managers who want to lose fewer orders and customers.

Anything about Elbuz is checked against the program code and the user guide; rules of marketplaces, services and authorities are checked against their official pages. If a figure is outdated, a rule has changed or the software behaves differently, email support@elbuz.com with a link to the article: we will fix the text and show the update date.

Articles by the author

What are sales scripts, purpose, implementation methods, pros and cons of the toolSPIN sales technique: what it is, how it works, how it can be useful for an online store, examples of useTOP 13 psychological tricks in communicating with a clientMark Sherrington's 5W technique: features of the segmentation modelPoints of contact with the client: what they are, how to identify and optimize themCross-sell and Up-sell - what is the difference and how to increase the order amountExpanding your customer base: how to collect customer contactsHow to deal with customer objections: 17 effective waysRules of customer service: how to please the client and check your employeesAIDA sales technique: an effective tool for quick sales of inexpensive goods and servicesHow to properly refuse a client so as not to lose himHow to properly offer a product to a potential buyer: effective ways to present a productHow to Make Successful Cold CallsThe difference between active and passive sales in an online storeAutomation of business processes: what is it and who needs itWhat to give to a client to attract attention: interesting ideas for online entrepreneursLoyalty program for an online storeCash on delivery: what is it, advantages and disadvantagesFake orders. What are they and how to deal with them?What is the difference between offline and online buyers?

Try Elbuz free