How to Choose and Use Lead Capture Tools to Grow Your Business
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Yulia Portnova
Copywriter Elbuz
Lead Capture Tools! Get ready to dive into the exciting world of lead capture tools and increase the number of leads for your business! Forget about boring and unattractive methods of attracting customers' attention. Now I will tell you about the most effective tools that will help you achieve success and capture the attention of your target audience. How to choose the most suitable tools for your business and show you how to use them most effectively? If you feel like your business needs a new boost and you're ready to learn about the best ways to capture leads, then welcome to a world of opportunity! Together we will turn your company into a real magnet for clients and reach new heights in your business. Don't wait for someone else to become a leader in your niche. Fasten your seat belts and start capturing leads today!
Glossary
- Lead capture tools are software or hardware tools used to collect contact information of potential customers.
- Lead form is a web form placed on a website designed to collect data about visitors in order to create a database of potential clients.
- Call back button is an interactive element on a web page that allows a visitor to request a call back from a company representative.
- Subscription form - a form that a user fills out to subscribe to a newsletter or receive information from a company.
- Consultation request - a form that the user fills out to receive advice or feedback from company experts.
- Price calculation form - a form that allows the visitor to calculate the cost of a product or service by specifying the necessary parameters or selecting options.
- Online chat with an operator (Live chat) is an interactive tool for communicating with site visitors in real time using text messages.
- Registration on the website (Sign-up form) - a form that the visitor fills out to create a personal account on the website or sign up for services.
- Quiz (Quizzes) - an interactive form that invites the visitor to take a survey or test in order to collect data and provide personalized content.
- Pop-up windows are small windows that pop up on a website with certain information or an offer for the visitor.
- Choosing lead capture tools is the process of analyzing and selecting the most appropriate lead capture tools for a specific business and its goals.
- Making the form work - design and configuration of the lead form for the correct collection and processing of data from site visitors.
- Conclusion - the end of the article, which formulates the main conclusions and recommendations for using lead capture tools in business.
Capture Tools: My Personal Journey to Growing Your Client Base
I've run into this problem multiple times limited client base in the field of small and medium-sized businesses. Many entrepreneurs and marketers with whom I have had the opportunity to communicate have been faced with the fact that they have potential clients, but somehow cannot establish constant contact with them. So when I learned about lead capture tools, I immediately realized that this was what I was missing.
Lead capture tools are special forms that are embedded on a website and collect contact information from visitors. With their help, you can significantly expand your customer base, segment your target audience and constantly remind potential customers about your brand and products.
How did I choose the right lead capture tools and what results did they bring? It was a real adventure during which I learned a lot and developed my own approaches and solutions.
Lead Capture Tools: Selection, Application and Results
At the beginning of my journey, I conducted extensive market research to understand what lead capture tools were available and which ones them are the most effective. I got acquainted with various marketing automation systems, analyzed user reviews and studied the functionality of each tool.
I chose a platform that offered a wide range of lead capture capabilities. This allowed me to collect a variety of data about potential clients, including name, phone number, and email. I also added additional fields to collect information, such as the client's date of birth.
When I implemented the chosen lead capture tool on my website, the results were immediate. I started seeing an increase in followers and potential clients. Thanks to the fact that I could periodically remind them about the brand and the products themselves, I had constant communication with clients.
I began to develop and send personalized offers for each client. Using the data I collected about customer preferences and interests helped me create relevant offers that generated more interest and increased the likelihood of ordering.
An important part of my approach was informing consumers about products and services, promotions and company news. I regularly sent them emails with relevant information that benefited them and complemented their understanding of my company.
In addition, I carefully monitored the needs and preferences of clients and gradually persuaded them to make a purchase. Regular reminders and personalized offers helped me keep clients interested and encourage them to take action.
Lessons Learned
My experience with lead capture tools has shown that this marketing strategy is truly effective and can increase your customer base. Thanks to personalized offers and regular communication, I was able to strengthen the connection with clients and motivate them to buy.
Using lead capture tools also makes it possible to more accurately segment your target audience and offer customers something that really interests them. This helps reduce marketing costs and increase the effectiveness of campaigns, since advertising reaches only those who are truly interested in the product or service.
Moreover, lead capture tools allow you to collect customer data and analyze it to make more informed decisions in marketing and sales. This helps improve customer experience and satisfaction, which in turn leads to stronger branding and repeat purchases.
Best practices when using lead capture tools
Based on my experience and knowledge in this area, I want to share a few guidelines to help you get the most out of lead capture tools:
Set goals and expectations: Before you start using the tools lead capture, be clear about what you want to achieve. Set specific goals and determine what data you need to segment your audience and market effectively.
Create an attractive form: To encourage your site visitors to leave their contact information, the form should be simple, clear and attractive. Use compelling headlines, recognizable icons, and call-to-action buttons.
Offer sign-up incentives: To increase sign-up numbers, offer them something of value in exchange for leaving their contact information. This could be exclusive content, a discount, a gift or a bonus.
Follow up with clients regularly: Don't forget your clients after they've given you their contact information. Regularly send them personalized offers, up-to-date information, and helpful tips to keep them mindful of your brand.
Analyze data and optimize campaigns: Use your data to analyze the effectiveness of your marketing campaigns. Optimize your strategies based on your results and make your offers even more personalized and relevant.
What to do | What not to do worth doing |
---|---|
Develop personalized offers for clients | Send identical offers to all clients |
Analyze data and optimize campaigns | Neglect analysis and rely on luck |
Regularly update information and offer relevant advice | Take pauses in communication and leave customers unattended |
I believe that using lead capture tools is an effective way to grow your customer base and improve your customer relationships. My experience and guidance can help you make the most of these tools and achieve success in your business.
Expand your customer base with lead capture tools
Assess the situation in a new way
- Expand your customer base with lead capture tools
- Segment your target audience and offer personalized offers
- Improve customer relationships and encourage them to make purchases
"To expand your customer base, you need to use effective capture tools leads. I can confidently say that this helps improve communication with potential clients and significantly increase the likelihood of an order. I recommend that you pay attention to lead capture tools and begin to actively use them in your business." - Holly Cook, eBay Expert.
Don't deprive yourself of the opportunity to increase the number of clients and improve your business processes. Use lead capture tools to expand your customer base and improve the effectiveness of your marketing.
Lead capture tools: effective types of lead forms
What are lead forms and what types of capture tools Are there any leads? As an author, in the course of my work I came across many options for using lead forms on different sites. In this section, I will tell you about the most effective types of lead forms that will help you attract more leads to your business.
Open Lead Form
The first and easiest way to capture leads is an open lead form. It is placed on the main page of the site and immediately attracts the attention of visitors. When a user enters their details, the lead form instantly registers them as a potential client.
An open lead form can also be used on landing pages, where it helps capture a visitor's interest in your product or service. This is an effective way to create the first contact with a potential client and obtain his contact information for further communication.
Closed lead form
The second type of lead form is the closed lead form. It is a small questionnaire that can be placed in different parts of the page, such as the header, sidebar or footer. A closed lead form remains collapsed until a visitor clicks on it.
One of the keys to using a closed lead form is to create intriguing calls to action. For example, you could invite the user to leave their email address to participate in an exclusive sale or receive 20% off their first purchase. This will help attract attention and encourage the visitor to fill out the form.
Double lead form
The third type of lead form is the double lead form. It combines the advantages of the two previous options. Through the dual lead form, the customer can enter the required information and receive a lucrative special offer such as a discount or exclusive offer.
A double lead form is usually added to the site during major promotions, sales of seasonal goods, or offers of leftover products. It helps limit access to special offers to only those users who are interested and willing to leave their contact information.
What is important when using the tool
When choosing and using lead capture tools, there are several important Points to consider:
- Keep your promises and trust your customers. If you promised to call back within a minute or provide an exclusive offer, be sure to keep your promises.
- Minimize the distance from ordering, calling or leaving data to starting a conversation with a specialist. The faster you contact a customer, the higher the likelihood of their conversion.
- Offer a simple form to fill out. The fewer fields there are in the form, the less likely it is that the user will leave without filling out the data.
- Pin the button to the top of the page so that the user can easily find it and fill out the form.
- If you use a pop-up window to request a call back, make sure it doesn't take up the full screen and interfere with the page view.
Best practices for using lead forms
What to do? | What not to do? |
---|---|
Offer lucrative bonuses and special offers | Don't create unnecessary obstacles to fill out the form |
Briefly and clearly describe the benefits to the client | Do not ask for unnecessary information about the client |
Display the lead form in a visible place | Don't hide or make the lead form difficult to access |
Minimize the number of fields in the form | Don't leave the client without a response to his requests |
Respond to client requests promptly | Don’t irritate the visitor with intrusive messages |
Integrate the lead form with with your systems | Don't forget to respond to customer requests |
Summary
Using effective types of lead forms will allow you to attract more potential customers to your business. An open lead form, a closed lead form and a double lead form have their own characteristics and can be used variably depending on specific goals and objectives.
When using lead capture tools, you must adhere to several rules, such as the reliability and promptness of responses to customer requests, minimizing the distance between filling out the form and contacting a specialist, and providing users with a simple and convenient form to fill out.
Also remember to follow lead form best practices to create a positive customer experience and increase conversions. By following these guidelines, you can successfully implement lead capture tools on your website and increase the number of leads for your business.
More information:
"Lead capture tools can help you attract more leads to your business "Don't be afraid to experiment and use different types of lead forms on your site. The main thing is to be ready to respond to customer requests and offer them favorable conditions. Good luck in attracting new customers!" - Zoe Blair, Amazon expert.
What should you consider when choosing a lead form?
When I was faced with the need to choose a lead form for my business, I realized that there was no universal solution suitable for all types of companies. But I also realized that using this tool is an absolute necessity. Experience shows that website visitors actively use lead forms when registering, subscribing, placing an order or requesting a call from a manager.
When choosing a lead form, it is important to consider several key factors. They will help you determine which form will be the best option for your business. Here's what to consider:
1. Select special offers.
Consider the types of special offers that are currently running in your store or company. The lead form should offer something valuable to the customer to increase their motivation to fill out the form. For example, this could be a discount on your first purchase, free shipping, or a special offer for registered users. Your task is to choose a special offer that best reflects the advantages of your business and will interest potential clients.
2. Taking into account the target audience.
Your lead form should match the personality and interests of your target audience. Different customer groups may respond differently to different types of lead forms. For example, if your target audience is young people, then the lead form should be modern and attractive. If you work with business clients, then the form should be more formal and professional.
3. Taking into account the specifics of the niche and the characteristics of the product.
Every niche has its own characteristics, and your lead form should match these characteristics. If, for example, you sell memberships to a sports club, then your lead form may include the opportunity to get a trial lesson. If your business is related to education, then the form may offer a free personal consultation call.
4. Appearance and design of the site.
The lead form should fit harmoniously into the design of your website. It should be visually attractive and inspire confidence among users. It's difficult to ask a visitor to fill out a form if it looks frivolous or outdated.
5. Purposes of using the tool.
Define clear goals that you want to achieve with your lead form. This could be, for example, increasing the number of registered users on the site, increasing sales, or attracting new customers. Based on your specific goals, you can choose the most suitable lead form and customize it accordingly.
From my experience, I can say with confidence that when choosing a lead form, it is important to take into account all of the listed factors. As a rule, there is no universal solution that would suit absolutely everyone. Every business has its own characteristics, and the lead form must be adapted to them.
Therefore, I recommend adapting the lead form as much as possible to your needs and the needs of the target audience. Set specific goals and use special offers that will be most attractive to your audience. Don't be afraid to experiment and test different lead form options to find the best lead capture tool for your business.
When choosing a lead form, do not forget to take into account the features of your website and its design. The lead form should fit harmoniously into the overall picture of the site and inspire trust among users.
It’s also important to remember to track the results and performance of your lead form. Use analytics to find out which form options are performing best and which ones need optimization.
In conclusion, choosing the right lead form is an important step to attracting more potential customers to your business. Consider all of the above factors when choosing a lead capture tool and you will see positive results.
An example of effective use of lead forms:
When I implemented a lead form on my website, I encountered a problem that the number user registrations have decreased significantly. I decided to change the form and add a special offer - a discount on the first purchase for registered customers. This caught the attention of site visitors and encouraged them to fill out the form. As a result, the number of registered users doubled in a month. I can confidently say that choosing the right lead form and special offer has yielded positive results for my business.
What to consider when choosing a lead form? | What should you pay attention to? |
---|---|
Selecting special offers that are valid in the store | Make sure that offers are attractive and meet customer needs. |
Taking into account the nature and characteristics of the target audience | Adapt the lead form to the interests and preferences of your target audience. |
Taking into account the specifics of the niche and product features | Present the features of your business and product in the lead form to attract the attention of customers. |
Website Appearance and Design | Incorporate the lead form harmoniously into your website design to create a positive impression on users. |
Tool Goals | Determine the specific goals you want to achieve with your lead form and customize it accordingly . |
It's important to choose lead forms that best suit your needs and expectations. They will help attract attention and interest the user, as well as increase the conversion of your website.
Registered users are a valuable resource for your business. They often become loyal customers and generate monthly income. To motivate customers to register on your site, offer them something valuable. For example, a discount on your first purchase or access to exclusive materials. Present this offer convincingly on the lead form and make sure it is clearly visible and easily accessible to users.
Don't forget that choosing a lead form is an individual decision that depends on the specifics of your business. Periodically test and analyze the results to improve the performance of your lead form. Be willing to make changes and experiment with different options to find the best lead capture tool for your business.
For more tips and strategies on improving your lead form, I recommend reading article on how to motivate users register on the website. In it you will find a lot of useful information and recommendations from experts in the field.
Rest assured that the right lead capture tool will help you generate more leads and increase the success of your business.
How to create an effective lead form to attract clients?
Let's talk about how to create a lead form on your website that will attract rather than repel customers. I can confidently say that this is one of the most important tasks in promoting your business. After all, the number of potential customers directly depends on how well your lead form works. Let me introduce you to a few rules that will help you create an effective lead form and get more leads.
Save the design style in the form. When you create a lead form, it is important to use a consistent design style. The font, size, and color options should be compatible with the design of your site and fit your current goals. Remember that the design style should be harmonious so as not to distract the attention of customers.
Clear input lines. When a user fills out a lead form, it is important that every line is clear. Adding tooltips to the form, highlighting the current line from the rest, and using different pointers will help customers fill out the form more easily.
Marking required fields. If you need to obtain specific information from a client, mark the appropriate fields with an asterisk or let the client know that the application will only be considered if all required fields are completed. Remember that long and complex forms can turn off customers, so try to collect only the information you need.
Set a convenient row size. If possible, give customers the option to expand the reply field or add a scrolling feature. This will allow clients to provide more detailed responses and will demonstrate your willingness to listen to them.
Select a convenient input format. Give customers a choice, make the process of filling out a lead form obvious, or make it clear how to proceed. For example, you can ask customers to choose a date in a convenient format or indicate that they can choose from a list of options provided.
Warning about incorrect data entry. If a client begins to fill out a form incorrectly, it is important to notify them immediately and tell them how to correct the error. Notifications should appear right next to the form so that the client can quickly find the error and be able to fill out the form correctly.
Automatic saving of entered data. Users may be distracted while filling out the form, so it is important to provide automatic saving of data. This way, clients can return to the form if something happens without losing their completed data.
Optimize your lead form for conversions and better lead capture. Based on my experience, I can confidently say that implementing these rules will significantly improve the performance of your lead form, attracting more potential customers to your business.
An example showing how to properly design a lead form can be seen at the link Pop-ups. You may find it helpful to read this resource to learn more about best practices for creating lead forms and what mistakes to avoid.
In conclusion, creating an effective lead form is a key element in generating leads. Use these rules and you will see a significant increase in applications from potential clients. Don't forget that every business is unique, so experiment and adapt these rules to suit your needs. Good luck capturing leads!
Lead capture tools: what they are, how to choose and use
Not all visitors who visit the site are converted into buyers. However, the main goal of an online business is not to attract traffic, but to get targeted action from visitors. This is exactly why there are special lead capture tools.
Why do we need lead capture tools?
Let me start with the fact that not all site visitors are immediately ready to make a purchase. However, through collected contacts, a company can establish communication with potential customers, warm up a cold audience and gradually encourage them to buy. Using lead forms promotes conversions in the long run.
How to choose the right tools for your business?
Choosing the right lead capture tools depends on the specifics of your niche and product. Before you make a choice, you need to analyze the goals, needs and expectations of your target audience.
Marketing Automation Tools
If your company deals with a large volume of clients, then marketing automation tools may be the most suitable solution. They will help automate and optimize the processes of attracting and retaining customers, and will also increase the efficiency of your communication with your audience.
Content marketing and landing pages
High-quality content and unique offers can significantly increase visitor conversion to leads. Using content marketing tools and creating targeted landing pages with sales materials will help you attract attention and interest your audience.
Social networks and instant messengers
Don't forget about the power of social networks and instant messengers. They can serve as a great platform to interact with your audience and gather contacts. Use subscriptions, surveys, or community features to gain more insight into your potential customers.
My experience
During my work, I used various lead capture tools. One of my successful strategies was to create a landing page with the goal of collecting contacts by providing useful and informative materials. This allowed me to establish communication with the audience, build their interest and trust, and increase the number of potential clients.
Summary
Of course, the choice of lead capture tools depends on your business and the specifics of your niche. However, it is important to remember that each tool has its pros and cons. Before making a decision, analyze your target audience, objectives and budget to choose the most suitable option.
My experience has shown that combining different tools and constant testing produces the best results. I hope my experience and advice will help you choose and use lead capture tools most effectively for your business.
If you have questions or would like to share your experience, please leave a comment below. I'd be happy to discuss this topic with you!
Example of best practice: If your business works with a large volume of clients, I recommend using marketing automation tools to optimize the processes of attracting and retaining clients. This will help you save time and resources, and will also improve the quality of your communication with your audience.
Important to know: When choosing lead capture tools, you need to take into account the specifics of your niche and product. Determine your audience's goals and expectations so you can choose the best options.
Not recommended: Using untested tools that do not meet the specifics of your business and the needs of your audience.
Applying Techniques and Strategies
As an experienced marketer, I can confidently say that for maximum lead capture efficiency, it is recommended combine several tools and approaches. It is important to have a clear understanding of the needs and preferences of your target audience in order to tailor your strategy to suit their needs.
Defining Lead Forms
Lead forms are an important tool for capturing lead contacts. They allow you to collect the necessary information for further communication with the audience. When creating a lead form, it is recommended to consider the following aspects:
- Number of fields: Try to minimize the number of fields to make the form filling process easier for users. Usually a name and email are enough.
- Attractive Design: Create a lead form that is visually appealing and easily visible on the page. Use contrasting colors and eye-catching headings.
- Title and Description: Use clear and compelling headlines to interest users and encourage them to fill out the form.
Testing Different Strategies
Periodically testing different lead capture strategies will help you determine the most effective approaches for your business. Divide your audience into groups and experiment with different versions of the lead form, headlines, offers, and other elements.
Analyzing Results
Don't forget to analyze the results of your marketing campaigns and lead capture strategies. Use analytics tools to track conversions, user behavior, and other metrics. Based on the data received, make adjustments to your strategy and improve it.
Review: Things to Consider When Choosing Lead Capture Tools
After my experience and research on lead capture tools, I recommend the following practices:
🌟 What's useful | ❌ What to avoid |
---|---|
Combining tools | Using untested methods |
Analysis of results | Ignoring analytics |
Proven strategies | Blindly copying competitors or other sources |
Testing and experimentation | Ignoring audience needs and preferences |
I hope this article has helped you better understand how to select and use lead capture tools. I am always ready to share my experience and answer your questions. Feel free to ask them in the comments below!
Frequently asked questions on the topic "Lead capture tools: what are they, how to choose and use"
What are capture tools and why are they needed?
Lead capture tools are software or hardware solutions that help businesses collect information about potential customers. They are necessary to increase the number of potential clients and create a database for subsequent contact with them.
What effective types of lead forms are there?
There are several effective types of lead forms, including a call back button, a subscription form, a consultation request, a cost calculation form, an online chat with an operator, a website registration, quizzes and pop-ups.
How to choose the right lead capture tool?
When choosing a lead capture tool, you need to consider factors such as budget, program functionality, integration with your systems, ease of use and user reviews. It is also recommended to watch the demo before purchasing and test it in real conditions.
How to make your lead form work effectively?
For a lead form to work effectively, you need to make sure it's easy to use and intuitive for users. It is also worth optimizing its design, using clear headings and instructions, and taking into account different devices and screen resolutions.
What criteria should you consider when choosing a lead form?
When choosing a lead form, you should consider criteria such as its ease of implementation, the ability to integrate with your CRM system, the availability of analytical functions, customizability and the availability of technical support. It is also important to consider the purpose of use and the company's budget.
What are the benefits of using online chat with an operator?
Using an online chat with an operator allows customers to instantly get answers to their questions, improves communication and service levels, and also helps in resolving problems and establishing more trusting relationships with potential customers .
What are quizzes and how do they help capture leads?
Quiz are interactive questionnaires that help businesses collect information about their potential customers. They invite users to participate in fun and educational quizzes, which helps capture leads and increase engagement.
Which pop-ups can be effective for capturing leads?
Effective pop-ups for capturing leads can be: a window offering to subscribe to a newsletter, a window offering a discount or promotion, a window inviting you to fill out a form for more information or consultation.
What are the main points to consider when choosing lead capture tools?
When choosing lead capture tools, you should consider points such as the functionality and capabilities of the tool, its integration with your existing systems, availability of support in Russian, customization of parameters, cost and availability technical support.
What conclusion can be drawn about the selection and use of lead capture tools?
Selecting and using the right lead capture tools is an important factor for successful business growth. They allow you to increase the number of potential customers, improve interaction with them and optimize marketing efforts, which can ultimately lead to increased sales and company growth.
🌟 Thank you for reading and for becoming a more informed reader! 🌟
I sincerely hope that you found this material about various lead capture tools very valuable and interesting. You have acquired useful knowledge that will help you become a true professional in this field.
You now have the confidence and skills to increase the number of leads in your business. You know how to select and use the appropriate tools to achieve maximum efficiency and results.
Don't forget that lead capture is not only about technology, but also about interaction with people. Use your new knowledge wisely and creatively to capture and hold your audience's attention.
I am very glad that you have become a member of my literary cosmos, where every idea is a star on the path to a successful online business. I hope you will continue to read my articles and gain useful knowledge that will help you achieve your goals.
If you have any thoughts, questions or comments about this material, please post them below. I'm always glad to hear your opinion and help you in any way I can.
Thanks for being with me! Good luck with your business and continued development in this exciting field! 🚀😊
Sincerely,
Yulia Portnova
Independent expert of Elbuz
- Glossary
- Capture Tools: My Personal Journey to Growing Your Client Base
- Lead capture tools: effective types of lead forms
- What should you consider when choosing a lead form?
- Lead capture tools: what they are, how to choose and use
- Frequently asked questions on the topic "Lead capture tools: what are they, how to choose and use"
- Thank you for reading and for becoming a more informed reader!
Article Target
popularizing lead capture tools and educating the audience about the selection and use of these tools
Target audience
small and medium business owners, marketers, web developers, marketing and sales specialists
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Yulia Portnova
Copywriter ElbuzWords are my tool in creating a symphony of online store automation. Welcome to my literary cosmos, where every idea is a star on the path to a successful online business!
Discussion of the topic – How to Choose and Use Lead Capture Tools to Grow Your Business
Learn about different lead capture tools, how to choose them and how to use them to increase the number of leads for your business.
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John Smith
This is an interesting topic! I usually use contact forms on my site, but would like to know about other lead capture tools. What other options are there?
Elena Petrova
I also use feedback forms, but recently I started experimenting with chatbots. They seem very comfortable and efficient. Has anyone else tried using them?
Peter Schmidt
Yes, I've been using chatbots on my website for a while now and the results are amazing! They help me collect contact information and increase the number of potential clients.
Sophie Dupont
I have no experience with chatbots, but I have heard that lead magnets are also good for capturing leads. Is there anyone who uses them?
Giuseppe Rossi
Yes, I use lead magnets and they are very helpful! Free courses, e-books, or videos that can be offered in exchange for contact information can help generate more leads.
Ania Kowalska
For several months now I have been actively using landing pages to capture leads. They attract attention and help offer valuable information so that people leave their contacts.
Julia Portnova
Thank you all for your interest in the topic and great suggestions! Contact forms, chatbots, lead magnets and landing pages are all useful in capturing leads. It is important to choose the right tools, taking into account the characteristics of your business and target audience.
Andrei Ivanov
I love the idea of lead magnets! I will be experimenting with creating e-books and videos to generate more leads.
Olga Kovalenko
I usually used landing pages, but now I want to try chatbots. Thanks for your advice!
Grigoriy Sokolov
All this fuss with lead capture tools... Doesn't anyone agree that this is just a waste of time and money? I use traditional methods and have nothing to lose.