Yelp has unveiled a new AI-powered virtual assistant to support consumers and effectively collaborate with businesses on a variety of tasks.
Yelp AI assistant
Chatbot features
New Yelp AI assistant integrated into the company's mobile application for iOS on the "Projects" tab. This feature will soon be available for Android users. The chatbot is based on OpenAI artificial intelligence models combined with Yelp's own data. A virtual assistant is designed to identify customer needs and connect them with the right professionals to carry out the required work.
Interaction with the bot
Instead of the traditional search for performers, the user can describe his request in a dialog chat window. The bot will clarify the postal code and other details in order to generate the most accurate technical specifications. After this, the AI assistant will inform the appropriate specialists about the new project. The user will be able to review the offers of the performers and respond to them in the chat or use the quick reply function.
Project Ideas Section
Yelp has also introduced a new Project Ideas section for inspiring users to start new projects, which may include searching for services on the platform. Current offerings include home improvement, lighting installations and exterior renovations. Later, the company plans to make this section more personalized with recommendations and checklists.
Glossary
- Yelp is a popular American search service and service for public reviews of companies.
- OpenAI is a leading artificial intelligence research company and developer of GPT models.
- iOS is the operating system for Apple mobile devices.
- Android is an operating system from Google for smartphones and tablets.
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Answers to questions
What is Yelp Assistant?
What does Yelp Assistant do?
What platforms is Yelp Assistant available on?
What new features are coming to Yelp Assistant in the summer of 2023?
Why did Yelp develop an AI chatbot?
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Discussion of the topic – Yelp launches revolutionary AI assistant to interact with businesses
Yelp has unveiled a new AI-powered chatbot designed to help customers communicate with local businesses and complete necessary tasks.
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Mario
Cool, Yelp's AI assistant! 🤖 Now you can quickly find the service you need via chat. I wonder how it copes with non-standard requests?
Eva
It's really convenient! 💻 I love the idea of recommendations and checklists for personalization. Although, do you think the assistant will be able to deal with my request for renovation of an old house?
Hans
I don’t see much use in this chatbot... 🙄 I like to do everything myself, rather than rely on a machine. It’s easier for me to call a mechanic I know than to explain everything to AI.
Sofia
Great idea from Yelp! 👏 The chat interface is much more convenient than long searches on the Internet. And an API for integration into other sites is a necessary thing. I want to try to find a vegan breakfast cafe through a bot!
Pietro
Well done to the developers for introducing AI into the service. 💡 I wonder if in the future they will be able to teach the bot to understand voice commands? This would be even more convenient for searching for services.
Hans
Why all these newfangled things? 😒 In my time, people simply went outside and asked their neighbors where to go. And now everyone just sits on their phones...
Anya
I agree, an AI assistant sounds promising! 🙂 But I am concerned about the privacy issue. Will my requests and personal data be stored in the system somehow?
Luca
I'm looking forward to the launch of Android support! 📱 I am sure that the Yelp chatbot will become a must-have for quickly finding the services you need. And the pros will get more clients thanks to this.