Vodafone Ukraine has invested tens of millions of dollars in the development of its own artificial intelligence. On May 15, it is planned to launch a minimum viable product, which will primarily be used to optimize the work of the contact center.
Vodafone AI
Purpose of the system
Telecommunications giant Vodafone has invested heavily in developing its own artificial intelligence . The introduction of AI is aimed at increasing the efficiency of interaction with customers. Initially, the innovative system will be used in the activities of the company’s contact center, where hundreds of employees work.
Voice AI functionality
Scheduled for May 15th, the minimum viable product is a voice AI- assistant. He will analyze the quality of work of contact center operators and make recommendations for improving the dialogue with subscribers. The system will inform workers to adjust speech scripts, use more effective phrases and persist in conversation to maximize the value of interactions.
Stages of AI implementation
The project to implement artificial intelligence at Vodafone is divided into several stages. The first one covers the voice component. In the future, the company plans to expand the functionality of the system, including creating digital twins for on-screen customer service and developing its own chat bot. In parallel, tests of the open source Meta model are being conducted.
Glossary
- Vodafone is the UK's largest telecommunications company providing mobile phone services.
- MVP (Minimum Viable Product) - a minimum viable product, a product with a minimum set of functions sufficient to enter the market.
- LLM (Large Language Model) is a large language model, a type of artificial intelligence trained on huge amounts of text data.
- Open source - open source software.
- Meta is an American technology company that owns the social networks Facebook, Instagram and WhatsApp.
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Answers to questions
How much is Vodafone investing in the development of its own artificial intelligence system?
What is the initial goal of introducing an AI system into Vodafone's operations?
What functions will AI perform in the Vodafone contact center?
What other areas of AI development is Vodafone developing besides the contact center?
Why did Vodafone decide to create its own AI system rather than using ready-made solutions?
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Discussion of the topic – Vodafone Ukraine presented its own version of AI for contact centers
Vodafone Ukraine has developed and is preparing to launch its own AI system for customer service in contact centers on May 15. Investments in the project amounted to tens of millions of hryvnia.
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Мария
Interesting news about Vodafone! Investments of tens of millions of hryvnia in the development of its own AI system indicate the company’s serious intentions. 👏
Ян
Yes, that's impressive! Although I am skeptical about the adoption of AI in some areas, it can be useful in customer service. The main thing is that the system works correctly and does not mislead people. 🤖
Андрей
I don’t quite understand why Vodafone needed to develop its own AI system when there are ready-made solutions from Google, OpenAI and other companies? It should be cheaper than investing “tens of millions.” 🤔
Елена
Maybe the reason is that ready-made LLMs (large language models) do not fit the company's requirements? Or Vodafone wants to protect itself from possible risks associated with using third-party solutions. In any case, it will be interesting to see the result. 👀
Влад
I agree, Elena! Developing its own AI system will allow Vodafone to better control its processes and adapt it to its needs. For example, train a model on specific data from the telecom industry. 💻
Григорий
Eh, young people, we are again carried away by these fashionable things! 🙄 In my time there were no AIs, and people communicated well with each other. I don't understand why spend millions on this nonsense. It would be better to improve the quality of communication and customer support!
Анна
Gregory, don’t be such a skeptic! 😄 AI technologies are developing by leaps and bounds and can significantly simplify many processes. For example, help operators quickly find the right information and solutions for customers. This saves time and improves the quality of service. 🚀
Павел
I've heard that Vodafone is also planning to launch "digital twins" for customer service. 🤖 I wonder how this will be implemented in practice. Perhaps some voice or text assistants for initial support?