Several large Ukrainian companies, including Novaya Poshta, Sense Bank and Vodafone, experienced large-scale technical problems due to a global failure related to the update of antivirus software. The situation is being actively resolved.
Massive technical failure
Cause of failure
According to information from the co-founder of monobank Oleg Horohovskyi, the global IT problem, which covered not only Ukraine, but also the whole world, arose due to the interaction of the Crowdstrike antivirus and the Windows operating system. This led to the temporary shutdown of numerous companies.
Official confirmation
CIO of the Office of the President of Ukraine Yehor Papyshev confirmed that today's problems in the activities of well-known enterprises are most likely related to the massive update of the corporate anti-virus software CrowdStrike. The update contained a bug that caused problems with the operating systems of users of this product. Papyshev assured that the situation is not critical and will be corrected quickly.
Impact on Nova Poshta
The Nova Poshta company reported technical problems in the customer service system caused by software updates. The company's specialists have identified the causes of the failure and are working on their elimination. Later, services were restored.
Problems in the banking sector
Sense Bank also faced technical difficulties, due to which some functions became unavailable. In particular, customers could not view information about products, cards and accounts, make transfers and exchange currencies, pay for services, buy bonds and car insurance, open deposits and loans, and get references.
Failures at the mobile operator
Vodafone customers reported the inability to make calls. The company explained that the cause of the failure was problems in the operation of information systems, which affected the infrastructure of many companies around the world. The gradual restoration of all services began at 9:20 a.m.
Additional consequences
In addition, monobank users faced the impossibility of creating a bank. The situation continues to develop and further updates are expected.
Glossary
- Nova Poshta is the largest Ukrainian express delivery company
- Sense Bank - Ukrainian bank, formerly known as Alfa-Bank Ukraine
- Vodafone - one of the leading mobile operators of Ukraine
- monobank - a popular Ukrainian mobile bank
- Crowdstrike - an American company that develops anti-virus software
Link
- Message from Oleh Horokhovsky
- Confirmation by Yehor Papyshev
- New Mail message
- Information from Sense Bank
- The message of "Suspilny" about the failure of Vodafone
- Comment by Vodafone for "Social"
Answers to questions
Which companies were affected by a global IT failure?
What is the cause of the massive technical failure?
Which services were unavailable at Sense Bank due to technical difficulties?
How did Vodafone respond to connectivity issues?
Were measures taken to eliminate technical problems?
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Discussion of the topic – A large-scale disruption in the work of Ukrainian companies: what happened to Novaya Poshta, Sense Bank and Vodafone
The global IT failure affected the work of major Ukrainian companies, including Nova Poshta, Sense Bank and Vodafone. The problem is related to the interaction of Crowdstrike antivirus and Windows, which caused difficulties in the work of many enterprises around the world.
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Oleksandra
Wow, so many problems at once! 😱 I really wanted to send the package through Nova Poshta, but now I will have to wait. I wonder how long it will last?
Markus
This is really a global problem. Crowdstrike is a powerful antivirus, but even the best ones fail. It's good that companies respond quickly. 👍 Oleksandra, I think everything will be fine by tomorrow.
Sophia
I work in IT, and I can say that such large-scale failures are rare. Wondering how this will affect cybersecurity in the future? 🤔 Maybe companies will start to diversify their protection systems.
Diego
It's a reminder of how dependent we are on technology. Sophia, you are right about diversification. But imagine how much data could be at risk! 😨 It's good that this is only a technical failure and not a cyber attack.
Viktor
Well, you with your technologies! Previously, people lived perfectly without all these frills. Antiviruses, banks online - why did it appear? Only problems from this. It would be better the old fashioned way - money under the mattress, and letters by carrier pigeons. 😤
Oleksandra
Viktor, are you serious? 😄 What about convenience and speed? I can't imagine living without online banking and fast shipping. Yes, there are glitches, but the benefits are worth it!
Markus
I agree with Oleksandra. Technology makes our lives easier. As for security, it is a constant process of improvement. I am sure, after this case, the systems will become even more reliable. 💪
Sophia
I wonder how this will affect users' trust in online services? 🧐 Maybe companies will start investing more in educating customers about cyber security. By the way, does anyone know if other countries besides Ukraine were affected?