The US government accuses Adobe of hiding expensive payments and creating barriers to canceling subscriptions, violating consumer rights.
Adobe Sues
Unfair Subscription Practices
The US Department of Justice has filed a lawsuit against Adobe, alleging that its subscription practices are fraudulent and violate consumer rights. The company is accused of hiding payments and complicating the process of canceling subscriptions to its services.
According to the lawsuit, Adobe automatically signs users up to the most expensive plan without fully disclosing all the details and terms. The early termination fee, which can run into the hundreds of dollars, is presented in the fine print or hidden in optional text boxes and hyperlinks.
Complicated cancellation process
Consumers have to overcome numerous obstacles when trying to cancel a subscription. They are forced to go through many web pages and pop-up windows, face disconnection when talking with company representatives and repeatedly explain the reasons for their decision. Such actions by Adobe are considered a violation of consumer protection laws.
Management Role
The lawsuit also names Adobe executives Maninder Sawhney and David Wadhwani who allegedly directed, controlled or participated in the company's actions and practices about subscriptions.
Glossary
- Adobe is a well-known software development company for multimedia and creative solutions.
- Maninder Sawhney is the CEO of Adobe.
- David Wadhwani is the COO of Adobe.
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Answers to questions
Which organization filed a lawsuit against Adobe?
What is Adobe accused of?
What methods did Adobe use to hide subscription terms?
How did Adobe complicate the unsubscribe process?
What laws does the US Department of Justice believe Adobe violated?
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Discussion of the topic – The US government is suing Adobe over complicated cancellations and hidden payments
The US Department of Justice is suing Adobe, accusing the company of hiding expensive payments and making it difficult for consumers to cancel subscriptions.
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Іван
This is really irresponsible Adobe policy! Hiding important information from consumers is unacceptable 🙅♂️ I hope the lawsuit of the Ministry of Justice will force them to change their practices.
Емма
I personally faced the problem of canceling a subscription in Adobe. At first, everything seemed simple, but then the obstacles began - pop-up windows, redirects... As if they deliberately confused! 😕
Марко
I think Adobe should be more transparent about their pricing plans and terms. Consumers have a right to know that they are signing up for the most expensive plan from the start. 💰
Софія
Agreed, this situation with Adobe is just terrible! I remember trying to unsubscribe and it was like completing a quest with many obstacles. 🤯 It's good that the authorities finally intervened.
Гроза
Isn't this expected of large companies? They are always looking for ways to make more money, even if it means misleading consumers. But what to do, this is the reality 🤷♂️
Emilia
I think this is just the beginning and companies will be forced to be more open and honest with their customers. Otherwise, they risk losing their trust. 🚫 And trust is everything for business.
Лука
This is rude of Adobe! I understand that they want to maximize their profits, but doing so at the expense of misleading customers is too much. 😡 They need to rethink their business practices.
Анна
It's a good thing that the US government is finally taking notice of these unscrupulous practices by Adobe. Consumers have suffered too long from their dishonesty. 💥 I hope the fine will be big enough for the company to change its behavior.