The Government of Ukraine approved the creation of the "e-Consul" system to improve the accessibility of consular services to citizens abroad. The new platform will speed up and simplify the receipt of MFA services, partially transferring them to an online format.
Digitalization of consular services
Implementation of the "e-Consul" system
The Cabinet of Ministers of Ukraine approved a resolution on the creation of the information and communication system "e-Consul". The main goal of this initiative is to increase the availability and quality of services of the Ministry of Foreign Affairs for Ukrainian citizens living abroad.
Benefits of the new system
According to Foreign Minister Dmitry Kuleba, the updated e-Consul system will make the department’s services more accessible and efficient for Ukrainians abroad. Some consular procedures will move completely online, eliminating the need for a personal visit to the consular section. Other services will become much faster and easier thanks to the automatic retrieval of documents from government registers.
Current development status
The Ministry of Foreign Affairs has already created the necessary digital platform on which electronic services for Ukrainians abroad are being tested behind closed doors. Among the functions being developed are an updated electronic queue, personal accounts for the applicant and the consul, as well as automated pilot services in the field of notaries and certificates.
Integration with government databases
Work is currently underway to connect the system to government registers and information databases. This will reduce the time it takes to provide MFA services by 30-80%. Citizens will not have to provide documents that are already in the state's possession.
Launch dates and prospects
It is expected that Ukrainians will be able to use the updated e-Consul system this year. Next year, further expansion of digitalization of the consular sphere is planned.
Glossary
- CMU - The Cabinet of Ministers of Ukraine, the highest executive body in the country.
- MFA - Ministry of Foreign Affairs, the department responsible for the foreign policy of the state.
- e-Consul is a new information and communication system for providing consular services to Ukrainians abroad.
- Dmitry Kuleba - Minister of Foreign Affairs of Ukraine at the time of the events described.
- Ukraine is a state in Eastern Europe that is implementing the “e-Consul” system.
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What advantages does the e-Consul system provide?
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Discussion of the topic – "E-Consul": A revolution in consular services for Ukrainians abroad
The Ministry of Foreign Affairs of Ukraine is launching the “e-Consul” system, which will significantly simplify obtaining consular services for Ukrainians abroad. The new system will make many processes available online, reducing waiting times and increasing service efficiency.
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Lena
Wow, finally the Ministry of Foreign Affairs is modernizing! 🎉 This will save so much time for Ukrainians abroad. It’s especially cool that some services will be completely online.
Hans
Yes, Lena, this is really progress! I wonder how quickly the system will work at full capacity? I hope there will be no glitches or queues online 😅
Sophie
Guys, can you imagine how much easier this will make life for students abroad? 🎓 You will no longer need to miss classes to run to the consulate!
Antonio
Sophie, exactly! I recently spent a whole day filling out a certificate. If this system already worked, everything could be done in a couple of clicks 🖱️
Viktor
Eh, again these digital things of yours. Previously, we lived without any e-Consuls and nothing, we managed. And now what, there will be no live communication at all? Just screens and buttons.
Lena
Viktor, but this is progress! Imagine how much time and nerves this will save. And for those who live far from the consulate, this is simply a salvation 🙏
Hans
I agree with Lena. Viktor, don’t worry, personal communication is here to stay. It’s just that routine issues can be resolved faster. But in difficult situations, consuls will always help personally 👍
Sophie
But I’m wondering how this will affect the work of the consulates themselves? They will probably have more time to solve really difficult issues. This is great for everyone! 🌟