Most Ukrainians prefer text messaging instead of phone calls when communicating with colleagues, clients and other contractors. At the same time, many are irritated by cold calls from strangers.
Telephone habits
Choice of correspondence
The vast majority of citizens of our country prefer to communicate in text format rather than by phone. Research has shown that 65% of respondents prefer texting when interacting with colleagues or clients, while only 35% are inclined to talk on the phone.
Text messages are considered more convenient for communicating with colleagues and clients (57% for texting vs. 35% for calls), and for requests from stores, delivery services, etc. (70% vs. 30% for calls). In other situations, 78% of respondents prefer to correspond, and only 22% are ready to communicate by phone.
Attitude towards calls
In general, 57% of citizens have a normal attitude towards telephone calls, while 22% accept them only with prior agreement. Every fifth respondent chooses texting instead of talking on the phone.
However, calls from companies with promotions and service offers irritate 80% of respondents. Only 20% have a positive attitude towards such challenges if the offer is truly useful.
Ukrainians are wary of calls from unfamiliar numbers: 55% find them annoying, 45% are neutral about them. The main reasons for the negative attitude were the lack of benefit from such calls (68%) and the negative experience of relatives or friends (18%).
Call identification
At the same time, 94% of respondents would like to automatically find out who is calling from an unknown number (72% - definitely yes, 19% - in some cases , 3% – if the company calls).
To check unknown contacts, 16% of Ukrainians look for information on the Internet, 13% use specialized programs, 11% use the Rakuten Viber messenger. Over the past three months, 53% of respondents blocked unknown numbers.
Glossary
- Rakuten Viber is a popular instant messenger for messaging and calling.
- Unfamiliar contacts – phone numbers whose owner information is unknown.
- Cold calls – calls from companies with advertising offers of services to unfamiliar subscribers.
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Answers to questions
What percentage of respondents prefer to communicate with colleagues or clients via correspondence ?
What part of Ukrainian citizens respond well to incoming calls?
In what situations do Ukrainians most often prefer text messaging?
How do Ukrainians react to calls from companies with promotions and service offers?
How do Ukrainians react to calls from unfamiliar numbers and why?
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Discussion of the topic – Texting instead of calls: every 5th Ukrainian prefers to communicate via messages
According to a Rakuten Viber study, 65% of Ukrainians choose texting when communicating with colleagues or clients, and 35% prefer calls. The survey also showed that 57% are not against talking on the phone, and 22% are fine with calls with prior agreement.
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Михаил
Calls from unknown numbers are becoming a real problem these days. It's good to see that people prefer correspondence, especially in business. It's more productive and saves time. 🙌
Ева
I agree, Mikhail! Correspondence is an excellent alternative to calls, especially when it comes to some formal issues. You can make the point clearly and come back to the message later if necessary. 💻
Антон
Hmm, it seems to me that some issues are still easier to resolve over a call. Especially if an urgent response or clarification is required. But overall, texting is a great option for most situations! 📲
Ярослав
Very interesting research results! It's no wonder that so many people prefer texting to calling - it really saves time and allows you to communicate at a comfortable pace. And the function of blocking unknown numbers is simply a must-have these days. 👍
Анна
I'm delighted with the correspondence on Viber! It's so convenient - you can quickly send a message to colleagues or clients without being distracted by long conversations. You can also attach files and photos - this makes the workflow easier. 💬
Григорий
Eh, I'm old school and prefer live communication over the phone. These correspondences of yours are a waste of time, in my opinion. 😒
Елена
Gregory, I understand your point of view, but correspondence is just another format of communication that has its advantages. For example, you can focus more on details and avoid misunderstandings. 💭
Виктор
As a small business owner, I find Viber messaging very useful. You can quickly discuss details with partners or clients without wasting time setting up meetings. It’s also convenient to send out information about new offers and promotions. 📩
Софья
I agree that calls from strangers are a real problem. That's why I always use Viber's block unknown numbers feature. This really saves you from spam and unwanted calls. 🚫☎️
Павел
By the way, did you know that Viber has a special function for searching for information about unfamiliar numbers? A very useful thing, especially if you often communicate with new people at work. 🔍
Мария
Yes, I also like to use Viber messaging to communicate with colleagues and clients. This saves time and allows you to keep all important messages at hand. You can also create group chats for more effective communication. 💬👩💼
Николай
I agree that these research results are very revealing. People are really tired of intrusive calls and prefer a calmer format of communication. Correspondence in instant messengers, especially Viber, is an excellent solution for many situations. 👌
Анастасия
I love chatting on Viber! It's so easy and convenient - you can quickly share photos, videos or voice messages. There are also tons of cool stickers to express emotions. 😍🎉
Дмитрий
Hmm, I don’t quite agree that calls are evil. Sometimes they are truly necessary, especially in urgent or important situations. But in general, texting is an excellent alternative for everyday communication. 📞💬
Юлия
It seems to me that correspondence on Viber is simply a must-have for a modern person. This allows you to be in touch at any time, but not be distracted by calls when you are busy. And the ability to block unwanted contacts is priceless! 🙌