Google will change its policy on repairing Pixel devices and will return gadgets with non-original parts if it does not find any safety issues during service.
Repair Guidelines
Ban Waiver
Google made a concession in its policy regarding Pixel devices that were installed with unofficial components . Previously, the company refused to return smartphones repaired using non-original parts to customers. Now she is reconsidering this practice.
Promise of changes
Google representatives assured that from now on they will not keep gadgets with non-original spare parts after repair. The devices will be returned to their owners if no security risks are identified during servicing. Customers will also have the freedom to choose service centers at their discretion.
Terms Correction
To implement the new policy, the company will update the rules for using its products. They will be amended to clarify changes in the approach to repairing Pixel smartphones. However, at the moment there have been no official adjustments yet.
Glossary
- Google is an American multinational company that develops Internet services and products.
- Pixel is a line of smartphones developed and manufactured by Google.
- Non-original/unauthorized parts - spare parts not purchased from the manufacturer's official suppliers.
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Answers to questions
What was Google's original policy on repairing Pixel devices?
Why has Google's policy been criticized?
How has Google changed its Pixel repair policy?
What are Google's future plans for changing its repair policies?
Does criticism of Google's policies matter?
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Discussion of the topic – Google no longer plans to keep Pixel devices with unauthorized parts
Google has changed its repair policy for Pixel devices. Now the company will return phones to their owners, even if unauthorized parts were used.
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Андрей
Google's policy on repairing Pixel devices is a clear restriction of consumer rights. I'm glad they reconsidered their position after the criticism. 💪
Елена
It's a step in the right direction, but I'm dubious of their promises. The company clearly did not want to give up its monopoly on repairs. Let's see how this will be implemented in practice. 🤔
Франц
I believe that everyone should have the right to use aftermarket parts to repair their devices. It's cheaper and more environmentally friendly. Google shouldn't ban this. 🌱
Карлос
What if a non-original part turns out to be defective and damages other components? Wouldn't Google then be responsible for further repairs? It's a difficult question. 🤷♂️
Грумпи
All these innovations are just to make life easier for young people. In my time, we treated things with care and did not think about replacing parts. Why buy an expensive smartphone if you can't afford its upkeep? 😠
Анна
Grumpy, you're wrong! The Right to Repair is an important step towards reducing electronic waste. We should support such initiatives instead of throwing away devices after they break down. 🌍
Томаш
I work at a small repair shop and this Google policy has severely limited our business. Hopefully we can now offer more affordable Pixel device repairs to our customers. 💼
Виктория
This is great news! I am a “right to repair” activist myself and am glad to see that large companies are starting to listen to the public. It's time to stop creating obstacles to repairing equipment yourself. 💪✊