CrowdStrike, which caused a massive computer outage, tried to make amends with Uber Eats gift cards, which, however, turned out to be invalid. The company's management apologized and promised transparency in the investigation of the incident.
CrowdStrike's failed apology
Consequences of the update
CrowdStrike, responsible for the massive outage of millions of computers around the world due to a botched update, has attempted to compensate some victims for the inconvenience by offering them an Uber Eats gift card. However, this initiative turned into a new embarrassment.
Attempted apology
In an email from Daniel Bernard, CrowdStrike's chief commercial officer, the company thanked them for their patience and apologized for the inconvenience. As a gesture of goodwill, customers were offered free coffee or a light dinner at the company's expense.
Problems with gift cards
The value of the voucher for UK customers was £7.75, which is equivalent to approximately $10. However, when trying to use the gift card, users encountered an error message and the voucher was cancelled. TechCrunch journalists also confirmed that the gift cards were invalid.
CrowdStrike reaction
Company spokesman Kevin Benacci confirmed that gift cards were sent to employees and partners who helped customers in this situation. Uber flagged the high level of card usage as suspicious activity, he said.
Official Apology
CrowdStrike CEO George Kurtz posted a formal apology on the company's website, emphasizing the importance of trust among customers and partners. He committed to full transparency regarding the causes of the incident and measures to prevent similar situations in the future.
Glossary
- CrowdStrike is an American cybersecurity and cloud computing company.
- Uber Eats is a food delivery service owned by Uber Technologies.
- TechCrunch is an American Internet portal that publishes news about startups and information technology.
- George Kurtz is the co-founder and CEO of CrowdStrike.
- Daniel Bernard is the Chief Commercial Officer of CrowdStrike.
Links
Questions answered
What happened to CrowdStrike?
What compensation did CrowdStrike offer?
Why weren't Uber Eats gift cards working?
How did CrowdStrike's CEO react to the situation?
What next steps did CrowdStrike take after canceling the vouchers?
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Discussion of the topic – CrowdStrike screwed up twice: Uber Eats gift cards were invalid
CrowdStrike, which caused a major outage of millions of computers, tried to make amends with customers by offering them $10 Uber Eats gift cards. However, this attempt turned into a new embarrassment - the cards turned out to be invalid.
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Emilia
Wow! CrowdStrike really screwed up 😅 First they broke their computers, and now they can’t handle compensation. How can anyone screw this up like that?
Hans
I agree, Emilia! This is ridiculous. Imagine working overtime because of their mistake, and they offer you $10 coffee that you can’t even get 🤦♂️ If I were the clients, I would demand real compensation!
Sophie
Guys, maybe they just didn't calculate the scale? Still, millions of computers... Although, of course, for such a large company this is unforgivable. I wonder how they will get out next? 🤔
Giovanni
Sophie, who cares! They should have foreseen this situation. I work in IT, and I can say that such mistakes are unacceptable. And their attempt to make amends looks simply pathetic. It was necessary to immediately offer something significant!
Viktor
All this fuss with updates and compensation is a waste of time. In my time, computers worked without failures, and if something broke, they fixed it themselves, without any Uber Eats. The current generation has become completely spoiled.
Isabella
Victor, times are changing! 😊 Nowadays technology is much more complex, and mistakes happen. But Hans is right, compensation should be adequate. Maybe they should offer free service for a year? That would be fair.
Emilia
Isabella, great idea! 👍 This would definitely help restore customer trust. And now CrowdStrike doesn’t look very good... I wonder how many customers they will lose after this incident?
Hans
Emilia, I think a lot will depend on their further actions. If they actually provide transparency, as the CEO promised, and take serious action, they may be able to retain some customers. But the reputation definitely suffered 😕