Automate order processing with CRM Elbuz - sell faster!
Speeding up and automating order processing with CRM Elbuz
Imagine that your online store receives hundreds of orders every day. Each order must be promptly processed, payment confirmed, transferred to the warehouse and delivery service. And also keep the client updated on the status of his purchase. Handling such volume manually is a real challenge. But there is a solution! 🎉 Elbuz CRM system automates routine order processing processes, saves managers time and increases customer satisfaction. Let's figure out how it works.
Problems of manual order processing
Owners and managers of online stores often face the following difficulties:
- 😓 A lot of time is spent on routine tasks: order confirmation, payment verification, transfer to the warehouse and delivery, updating statuses
- 📞 Customers do not receive prompt information on their orders, dissatisfaction and the number of calls to support
- 🤷 There is no clear control over the stages of order fulfillment, details may be lost, deadlines may be delayed
- 💸 Errors in manual document preparation lead to financial losses
- 📈 Difficult to scale business and increase number of orders due to limitations of manual processing
"We used to spend 15-20 minutes on each order - they checked the payment at the bank, transferred it to the warehouse, wrote to the client. Now Elbuz takes over this routine, and the managers deal with more important tasks. We save up to 10 hours a week!” - Oliver Attwood, owner of Craftalot.
Process automation in Elbuz CRM
Elbuz offers powerful tools for automating order processing:
- 🚀 Automatic confirmation of orders and verification of payment via bank API
- 📦 Instant transfer of orders to the warehouse, generation of invoices and invoices
- 🚚 Integration with delivery services to track statuses
- 💌 Trigger email and SMS messages to customers when order status changes
- 📊 Analytics on sales performance, funnel and conversions
How it works using an example:
- The client places an order on the website and selects a payment method
- Elbuz receives order information and checks receipt of payment via API
- If payment is confirmed, the order is automatically transferred to the warehouse
- From the warehouse, the order is shipped to the delivery service, Elbuz tracks its status
- At each stage, the client receives email or SMS notifications
- Managers control the process in a single system and resolve only controversial situations
Automation results:
- ⏱️ Order processing speed increased by 2-3 times
- 😊 Customer satisfaction increased by 15- 20%
- 📈 The number of processed orders was increased by 30% without expanding the staff
- 💰 Errors in processing orders and documents decreased to a minimum
"Due to automation in Elbuz, we have completely eliminated routine and the human factor at the stage of order processing. Now the process is transparent and controllable. We are growing 10-15% per month without increasing costs." - Amelia Whitehall, CEO of Shopifinity.
Why choose Elbuz
Elbuz - a reliable partner for automating sales in eCommerce. Our advantages:
- 🏆 16 years of experience in software development for online trading
- 💡 Expertise in automation and optimization of business processes
- 🛒 Taking into account the specifics of eCommerce: integration with payment systems, delivery services, catalogs
- 🔧 Wide possibilities for customizing CRM for the tasks of a specific business
- ⭐ High level of customer service and prompt technical support
- 📈 Focus on long-term cooperation and growth of the client’s business
- 🚀 Constant development systems and adding new features
Clients appreciate Elbuz’s individual approach and willingness to find a solution for any business problem
How implementation takes place {{11.}}
The automation process in Elbuz begins with a demonstration of the system and an audit of the client’s current business processes. We record pain, bottlenecks and growth points. Based on the analysis, we draw up a phased implementation plan taking into account the client’s priorities and budget.
Next we connect integrations with the website, accounting systems, payment and delivery services. We set up order processing scenarios and robotize routine operations. We train employees to use the system and help transfer data.
At each stage, the client receives the support of a personal manager and Elbuz engineers. We don’t give up after implementation, but support the system and help develop it further. Together we optimize processes, improve customer experience, and increase sales.
With Elbuz, the client’s business receives:
- 👨💻 Reliable partner for automation of sales and service
- ⚙️ Ready-made order management solution integrated with the store infrastructure
- 💸 Measurable economic effect from speeding up order processing and reducing costs
- 😎 Satisfied customers who return for more new purchases
- 🌱 Opportunities for business growth and scaling
Automate order processing with CRM for an online store Elbuz!
