Personal offers in CRM Elbuz - the way to the client’s heart and wallet

Personalized offers with CRM Elbuz - sales growth is guaranteed

Imagine that your online store knows each customer by name, remembers his preferences and purchase history. Imagine being able to give every customer a unique, personalized offer. This is not fantasy, but the real capabilities of the Elbuz CRM system. Elbuz will help you collect and analyze customer data, segment your base and automate communications. With personalized offers from Elbuz, sales growth is guaranteed! 🚀

Problems in working with clients

Many owners and managers of online stores face the following problems:

• 😕 There is no single customer database, data is scattered across different channels and systems
• 📈 It is difficult to analyze customer behavior and preferences and make relevant offers to them
• 📩 Mailings and communications are not personalized, have low efficiency
• 👥 No customer segmentation based on different characteristics for targeted offers
• ⏰ A lot of manual work, no automation of marketing and sales

Without systematizing customer data and automating processes, it is impossible to effectively work with the customer base, increase repeat sales and the average check.

According to research, personalized offers increase conversion by up to 20%, and the average check by 40%.

But how to collect all customer data in one place, extract insights from it and automate communications? The Elbuz CRM system solves these problems.

CRM Elbuz capabilities for personalization

Collection and storage of customer data

• 🗃️ Unified customer database with a complete history of purchases, requests, communications
• 💸 Integration with your accounting system, import of data on purchases and payments
• 📞 Integration with telephony, call recording and control quality of conversations
• ✉️ Integration with email and instant messengers, saving all dialogues with the client

Analytics and customer segmentation

• 📊 Sales funnel and cohort analysis - at what stage do you lose clients
• 💰 Analysis of CLV and contribution of each client to revenue, ABC analysis of clients
• 🗓️ Analysis of transaction cycle length, number of purchases, average bill
• 🔍 RFM analysis, allocation of segments by frequency, recency and amount of purchases
• 🎯 Arbitrary segmentation by any parameters - gender, age, geolocation, etc.

Personalized communications

• ✍️ Personal addresses by name, taking into account the characteristics of each client
• 📅 Personal offers based on purchase and browsing history
• 🎁 Individual discounts, bonuses and special offers for different segments
• 🔔 Trigger chains of letters and notifications based on customer behavior
• 🤖 Chatbots for automatic communication with clients 24/7

With Elbuz you can better understand your clients and anticipate their expectations and desires. You will be able to address each client individually, taking into account their interests and values. This will increase loyalty, retention and average revenue per client.

Why choose Elbuz

Elbuz is more than just a CRM. This is a comprehensive sales automation and customer service system. Here are just some of the advantages of Elbuz:

• 💡 More than 15 years of expertise in e-commerce and working with customer data
• ⚙️ User-friendly and customizable interface , best practices for online sales out of the box
• 🔗 Ready-made integrations with more than 100 services - websites, accounting systems, call tracking, advertising, telephony, email
• 📈 Advanced analytics and data visualization, constant monitoring of sales performance
• ⏱️ Automation of routine - invoicing, payment control, document generation, reminders and surveys
• 👨 💻 Modern tools for communications - chats on the website and in instant messengers, call backs, email marketing
• 📞 Built-in IP telephony, call recording, call distribution and quality control
• 👥 Adaptive client card with complete information and interaction history
• 📱 Mobile application for iOS and Android, working with clients from anywhere in the world
• 🔒 Safe data storage and backup, access control, leak protection
• 🚀 Regular system updates, adding new features and integrations
• 👨🏫 Free online training on how to work with the system and increasing sales
• 🕘 Operational technical support 24/7

With Elbuz you get not just software, but a reliable partner for development your business. A personalized approach to each client, automation of sales and communications, analytics and funnel optimization - all this is possible with Elbuz.

How Elbuz implementation works

Elbuz implementation is not just a software installation, but a comprehensive consulting project. We not only provide you with a system, but also help you set up business processes, train employees, and launch your first campaigns.

One of our clients, the Brandsbury clothing store, after implementing Elbuz, increased repeat sales by 30%, average check by 25% and reduced customer churn by 20%.

The implementation process includes:

1. 🎯 Analysis of your business goals, metrics and current sales and marketing processes
2. 📋 Drawing up an implementation project with stages, deadlines and responsible persons
3. ⚙️ Configuring Elbuz for your tasks, importing data, integrating with other systems
4. 👨🏫 Training your administrators and employees to work with the system
5. 🎬 Launching a pilot project on one of the segments or products
6. 📈 Analysis of results, optimization processes and sales funnel
7. 🚀 Scaling to the entire customer base and product line
8. 🔍 Regular monitoring of performance and technical stability
9. 👨💻 Ongoing support for working with the system and advice on increasing sales

As a result of implementing Elbuz you will receive:

• 📈 Increase in repeat sales, average check and LTV of customers
• 🔄 Increase in conversion and return of customers at different stages of the funnel
• ⏰ Acceleration of the transaction cycle and response to customer requests
• 😊 Increasing loyalty and NPS through personalization of communications
• 💰 Increasing revenue and reducing customer churn
• 🤝 A reliable partner, that will help you achieve your business goals

Want to get the same results? Implement CRM for the online store from Elbuz and are guaranteed to increase sales through personalized offers.