Impeccable online reputation for your business with Elbuz CRM

Online business reputation under control with Elbuz CRM

In the digital age, brand reputation is formed not only offline, but also in the online space. Customer reviews, mentions on social networks and forums - all this influences the perception of the company by potential buyers. Elbuz CRM offers effective tools for online reputation management, allowing businesses to control the information field and strengthen customer loyalty. 🌟

Mention monitoring and sentiment analysis

Elbuz CRM continuously monitors brand mentions on the Internet, covering social networks, forums, news portals and other platforms. The system automatically collects and analyzes data, determining the tone of mentions (positive, negative, neutral). This allows you to quickly respond to negativity and enhance a positive image. 📈

Advantages of monitoring mentions with Elbuz CRM:

• 🔍 Full coverage of data sources
• 🚀 Automation information collection process
• 🧠 Intelligent sentiment analysis of mentions
• 📊 Visual reports and graphs of mention dynamics

“Thanks to Elbuz CRM, we are always aware of what is being said about our brand online. This allows us to quickly respond to negativity and strengthen a positive image” - Olivia Hampton, PR manager at Luminos Beauty.

Working with reviews and feedback

Customer reviews are a valuable source of information for improving your product and service. Elbuz CRM aggregates reviews from various platforms (marketplaces, mapping services, social networks) into a single interface. The system allows you to quickly respond to reviews, solve customer problems and convey brand loyalty. 💬

Possibilities for working with reviews in Elbuz CRM:

• 📥 Collecting reviews into a single database from different sources
• 🗳️ Sorting and filtering reviews by various criteria
• ⏰ Notifications to responsible employees about new reviews
• 💌 Response templates for quick response to typical situations

An interesting case of using Elbuz CRM for working with reviews is the Breville coffee shop chain. The company has set up automatic routing of reviews to responsible employees depending on the topic (quality of coffee, service, cleanliness of the room). This allowed for a faster response to feedback and increased guest satisfaction.

Communications with clients in a single interface

Elbuz CRM integrates all channels of communication with clients into a single interface:

• ✉️ Email
• ☎️ Calls
• 💭 Chats and instant messengers
• 🗨️ Comments and messages on social networks

The entire history of interaction with a client is saved in his profile, allowing you to see the full picture of the relationship. This helps to personalize communication, taking into account the client’s characteristics and preferences. And a single communication channel guarantees efficiency and convenience for both parties.

Results of Elbuz CRM implementation

Companies that use Elbuz CRM for online reputation management report significant results:

• Increase in positive brand mentions by 30-40%
• Increase customer loyalty by 20-25%
• Reduce reaction time to negativity to 1- 2 hours
• Increase conversion from calls to sales by 10-15%

"With Elbuz CRM we constantly keep We have our finger on the pulse of our reputation. We respond promptly to comments, deal with the negative, and enhance the positive. The system helps us create an image of a customer-oriented brand" - Ethan Foley, Director of Marketing at Viridian Tech.

Elbuz accompanies clients at all stages of system implementation - from business process analysis and module configuration to team training and support during the use phase. The company draws on 17 years of e-commerce experience and offers proven solutions for businesses of all sizes.

Online reputation is a strategic asset for a company in the digital age. Control the information field, strengthen customer loyalty, improve brand image with CRM for online store from Elbuz - a reliable partner for effective online reputation management. 🚀