Connect with customers on their favorite platforms with Elbuz

Multichannel communications with clients from Elbuz: Stay connected everywhere!

Imagine that your online store is losing customers due to insufficient communication. 😞 Buyers cannot get answers to their questions, do not feel your concern and go to competitors. But there is a solution - multichannel communications from Elbuz! 🌟 Now you can stay in touch with clients everywhere: in instant messengers, social networks, by email and SMS. Elbuz will help you improve service, increase loyalty and retain customers. 📈

Problems of online store owners in communicating with customers

Many online stores face the following difficulties:

• 🙅♂️ Lack of time and resources to communicate with clients in all channels
• 🤷♀️ Difficulty in tracking requests from different sources
• 😕 Misunderstanding customer preferences in communication methods
• 🚫 Lack of a unified history of communication with the buyer
• 💸 Loss of customers due to long responses or ignoring requests

Here's a real-life example of Brightwood Apparel having problems:

Online store Brightwood Apparel was constantly missing out on customer engagements on Instagram and Facebook until employees were busy answering calls and emails. This resulted in a loss of 15% of potential customers and a 10% decrease in repeat orders. The company realized that it needed a system to manage all communication channels.

If your online store finds itself in a similar situation, it's time to act! The introduction of multichannel communications will help establish high-quality communication with customers and prevent them from leaving for competitors.

Why Elbuz is the best choice for multichannel communications

Elbuz is a reliable partner for online stores that offers a comprehensive solution for managing customer communications. 💪 By choosing Elbuz, you get:

• 🔌 Convenient integration with popular instant messengers, social networks, email and SMS
• 📥 A single interface for processing all customer requests
• 🗂 Systematization of information about each customer and communication history
• ⚡ Speeding up responses thanks to ready-made templates and automation
• 📊 Analytics of the effectiveness of communications through different channels
• 👨💻 Technical support and advice from experts in e-commerce

Elbuz company operates in the e-commerce market commerce since 2006 and has accumulated vast experience in building communications for online stores. 🎓 Our specialists deeply understand the specifics of online retail and are ready to share their knowledge to grow your business.

Look at the impressive results the Cooltech Gadgets store achieved after implementing Elbuz:

By integrating multichannel communications from Elbuz, Cooltech Gadgets increased the conversion of requests to orders by 30%. The response time to customer requests decreased by 4 times, and satisfaction with the service increased by 25%. In addition, the store was able to earn an additional €15,000 in the quarter from repeat purchases and recommendations from satisfied customers.

Reach the same heights with the help of advanced Elbuz tools! 🚀 Our platform will open up new opportunities for you to build strong relationships with customers.

How multichannel communications are implemented with Elbuz

Getting started with Elbuz is very simple:

1. 💬 You submit a request for a consultation, and we will contact you to discuss the needs of your online store.
2. 🛠 Our specialists prepare an individual integration plan that takes into account the characteristics of your audience and business processes.
3. ⚙️ We set up the connection of selected communication channels and train your employees to work in the system.
4. 📞 You start communicating with clients through a single Elbuz interface and quickly process all requests.
5. 📈 Analyze the effectiveness of interaction, optimize processes and increase sales.

At each stage of implementation, you will be accompanied by a personal Elbuz manager who will help resolve any issues and achieve maximum benefit from using the platform.

The main result you will get is an increase in conversion, increased customer loyalty and an increase in repeat orders. 💰 With multichannel communications from Elbuz, your online store will reach a new level of service and stand out from your competitors.

Want to know exactly how Elbuz can help your business? Create an online store website and start communicating with customers on their favorite platforms today! 👋