How to get maximum feedback from clients with CRM Elbuz: expert advice
How to increase the number of customer reviews using CRM Elbuz
The Elbuz CRM system offers effective tools for collecting customer feedback and improving customer service. Increasing the number of reviews will help improve your brand's reputation and attract new customers. Elbuz allows you to automate the process of collecting feedback and obtain valuable insights for business development. 🚀
Problems with receiving reviews
Many online store owners face difficulties in collecting reviews from customers:
- 😞 Low customer activity in leaving reviews
- 🙅♂️ Lack of motivation among customers to share their opinions
- 🕰️ Complex and lengthy process of writing a review
- 📭 Feedback gets lost among other correspondence
- 🔍 Difficulties in analyzing and systematizing received feedback
"Getting customer feedback is a key success factor in e-commerce. Positive reviews increase brand trust and drive sales, while negative reviews help identify shortcomings and improve service."
- John Williams, Customer Experience Expert
Solution by Elbuz
CRM system Elbuz offers a comprehensive solution for collecting reviews:
- 📧 Automatic sending of email invitations to leave a review after purchase
- 📝 A simple form for writing a review directly from an email
- 🎁 Ability to set up bonuses and discounts for reviews
- 📊 Convenient summary of reviews in a single CRM interface
- 🤖 Intelligent sentiment analysis of reviews using AI
Integration with popular delivery services and payment systems allows you to accurately determine the moment of the order and delivery status for timely sending of the request for review.
Case: Electronics store TechHaven
After implementing the feedback collection module from Elbuz, the TechHaven store increased the number of reviews by 60% in 3 months. Customized trigger emails with a simple review form and bonuses increased the conversion to reviews by up to 15%. Thanks to the systematization of feedback in CRM, the store optimized its assortment and improved customer service, which led to an increase in repeat orders by 20%.
Why Elbuz
Elbuz has been a reliable partner for automating online trading since 2006. The company offers a full range of services: from CRM implementation to integration with accounting systems, website, telephony and marketing tools.
Elbuz provides:
- 💼 Personal approach and support at all stages of implementation
- ⚙️ Flexible configuration processes for the client’s business tasks
- 📈 Analytics on sales, customers, products for decision making
- ☎️ Omnichannel communication with customers
- 🔗 Data synchronization between all systems
Elbuz clients include more than 3,000 online stores of various topics. Expertise in e-commerce allows us to offer best practices for the development of online sales.
Implementation stages
- 📋 Audit of business processes and goals for working with reviews
- 🎨 Setup review form design and email templates
- ⚙️ Integration of CRM with the website, accounting system, delivery, payments
- 🖥️ Staff training to work with Elbuz
- 📬 Launch of collecting reviews and analyzing the first results
- 📊 Regular optimization based on analytics results
As a result of implementing a collection solution reviews from Elbuz, the online store receives:
- Increase in the number of reviews and UGC
- Increase in conversion and trust on the site
- Improving the quality of customer service
- Analytics on products, delivery, loyalty
- Automation of communications with customers
Want to increase your reviews and improve your customer experience? Implement CRM for the online store from Elbuz and start collecting feedback today!
