Increasing customer loyalty through reward programs at Elbuz

Increasing customer loyalty using an incentive program in the Elbuz CRM system

Customer loyalty is a key factor in the success of any business. Satisfied customers not only come back for repeat purchases, but also recommend your store to friends and acquaintances. The Elbuz CRM system offers effective tools for increasing loyalty, one of which is a built-in customer rewards program. 🎁

Benefits of the Elbuz rewards program

The Elbuz rewards program allows you to:

• Give bonuses to clients points for purchases, reviews, recommendations and other actions 🌟
• Set up a loyalty level system with increasing privileges 📈
• Send personalized offers and gifts to active customers 💌
• Analyze the effectiveness of the program using detailed reports 📊

Thanks to flexible settings, you can adapt the program to the specifics of your business and the preferences of the target audience.

The introduction of a loyalty program helped us increase the average check by 15% and increase the frequency of repeat orders by 20%. Clients appreciate the personal approach and the opportunity to accumulate bonuses. - John Smith, owner of GreenGardenShop.

How it works in practice

Let's consider an example of the successful use of a reward program in the online store of natural cosmetics NaturalBeautyStore. 🧴💄

Loyalty levels

• Bronze: 3% cashback on your bonus account for every order
• Silver: 5% cashback + free delivery from 50€
• Gold: 7% cashback, free delivery from 30€, exclusive offers and gifts

To move to the next level you need to collect a certain amount of purchases over the last 3 months.

Additional bonuses

• 500 welcome points after registration
• 300 points for verified review with photo
• 1000 points for referring a friend
• Double points on birthday

1 bonus point = 1 euro . With accumulated points you can pay up to 30% of the order value.

Program results for 6 months

• Average bill increased by 25% (from 40€ to 50€)
• The share of repeat orders increased from 30% to 45%
• The number of reviews increased 3 times
• The loyal customer base reached 5,000 people

Why choose Elbuz

Elbuz is a reliable partner for automating loyalty programs and other business processes of an online store. By collaborating with us, you get:

• Many years of experience in the field of e-commerce (since 2006)
• A wide range of tools for working with customers, orders, products, marketing and analytics
• Simple and intuitive system interface
• Personal approach and support at all stages
• Integration with 1C, telephony, instant messengers, delivery services and other services

In addition to the loyalty program, Elbuz will help you:

• Segment the customer base and personalize communications 👥
• Organize the work of the call center and process customer requests 📞
• Set up mailings via email, SMS and Viber 💬
• Automate your sales funnel and increase conversion 📈
• Implement omnichannel and control the entire customer journey 🛍️

How to get started work with Elbuz

1. Leave a request on the website or contact us in any convenient way
2. The manager will clarify your tasks and agree on the terms of cooperation
3. We will customize the system for your business processes and train employees
4. We will launch a loyalty program and other automation tools
5. We will provide ongoing consulting and technical support support

With Elbuz you will receive a reliable turnkey CRM platform and the opportunity to fully focus on business development while the system works to increase the loyalty and satisfaction of your customers. 😊 Entrust the automation routine to professionals and enjoy the growth of your store’s key indicators!

Want to learn more about CRM capabilities for online store? Order a free demo of the Elbuz system and start your path to loyal customers today! 🚀