Tracking customer activity in CRM Elbuz for sales growth
How to track customer activity using the Elbuz CRM system
Imagine that you are the owner of an online store and want to improve the efficiency of working with customers. How to understand which of them is the most active, who is ready to buy, and who needs additional communication? Elbuz CRM system will help you with this! With its help, you can track customer activity, analyze data and personalize sales. 🚀
Problems faced by online store owners
- It is difficult to understand which clients are the most promising and require more attention. 🤔
- There is no way to analyze the history of interaction with each client and take into account his preferences. 📊
- It's difficult to personalize communications and make relevant offers. 💬
- There is no single customer database; information is scattered across different channels and systems. 🗃️
According to a Harvard Business Review study, personalization increases conversions by 10-15% and increases customer loyalty by 20%.
Elbuz CRM system allows you to solve these problems and increase the efficiency of working with clients. Here are the opportunities it provides:
Collection and storage of customer data
- 📝 Maintaining a unified customer database with a complete interaction history
- 📞 Recording all client requests and orders from different channels: website, phone, email, instant messengers
- 🛍️ Collecting information about the client’s preferences and interests based on his activity
Analysis of customer activity
- 📈 Reports on the number and frequency of orders, average bill, product categories
- 💰 Segmentation of clients by activity level and potential: new, regular, VIP, etc.
- 🔍 Identification of triggers that influence client activity: seasonality, promotions, life events
Personalization of communication
- ✉️ Send personalized email and push notifications based on customer activity
- 🎁 Individual offers and bonuses to increase loyalty and encourage repeat orders
- 💬 Proactive appeals to customers who have not made purchases for a long time or have had a negative experience
Why choose Elbuz
Elbuz is not easy CRM system, but a comprehensive solution for automating an online store. The company has been working in the e-commerce field since 2006 and has extensive experience in implementing CRM in various niches. 💪
Case: Online clothing store Fashionista increased repeat sales by 30% due to personalized recommendations in email newsletters based on analysis of customer activity in CRM Elbuz.
Here's what you get when you choose Elbuz:
- 🇬🇧 Support in Russian and English
- 🎓 Free training for your team on working with the system
- 🛠️ Setting up and integrating CRM with your online store
- 📱 Mobile application for management orders and clients
- 🚀 Constant updates and new features of the system
- 🔒 Secure data storage on servers in Europe (GDPR)
- 📈 Increasing conversion and repeat sales through personalization
- ⏰ Saving time on routine tasks and communicating with clients
How Elbuz is implemented
- 📞 You leave a request on the website or contact us by phone
- 💼 We audit your business and determine the goals of CRM implementation
- 📋 We draw up a work plan and sign an agreement
- ⚙️ We customize the system for your business processes and integrate it with the website
- 🎓 We provide training for your teams for working with Elbuz
- 🚀 We put CRM into operation and test it on real clients
- 📊 We analyze the first results and give recommendations for improvement
- 🤝 We provide ongoing technical support and consultations
As a result, you will receive a powerful tool for analyzing customer activity and personalizing sales. You will be able to see the entire history of interaction with each buyer, segment your base according to different criteria and send relevant offers. This will increase customer loyalty, increase repeat sales and average check. 📈
Want to know how Elbuz can help your business? Leave a request for CRM for online store and get a free consultation from our specialists. 🚀
