Automated notifications in Elbuz - improving communication with customers

Automated notifications are the key to effective customer communication 🔑

Imagine your online store running like a well-oiled machine, where every customer feels valued and informed at every step of their journey ways. This is exactly the result that automated notifications in the Elbuz CRM system provide. By implementing this functionality, you can improve communication with customers, increase their satisfaction and loyalty, and optimize the work of your employees. 🚀

Problems faced by online store owners 😔

One of the main problems that many online stores face is insufficient communication with customers. Customers are often left in the dark about the status of their order, delivery times, and other important details. This results in increased support calls, negative reviews, and decreased repeat sales.

"According to the study, 93% of shoppers expect to receive notifications about order status, and 82% consider this an important factor when choosing an online store." - Retail Dive 📊

Another common problem is the lack of a personalized approach to customers. Same type of mass mailings and offers that do not take into account individual preferences and purchase history are perceived as spam and do not bring the desired result.

In addition, manually sending notifications and processing customer requests takes up a lot of employee time, reducing their productivity and increasing store operating costs.

Solution - automation of notifications with Elbuz 🎯

Elbuz CRM system offers an effective solution to these problems thanks to the functionality of automated notifications. Here's what you get when you implement this feature:

• Automatic messages about order status at every stage: from payment confirmation to dispatch and delivery. Customers are always aware of what is happening with their purchase. 📦
• Personalized offers and recommendations based on the customer's purchase history and preferences. This increases the relevance of communications and encourages repeat sales. 🎁
• Reminders about abandoned carts, current promotions and new products. You will not miss the opportunity to return potential buyers and stimulate their activity. ⏰
• Trigger campaigns for various events: customer’s birthday, change in order status, appearance of a review, etc. Every interaction becomes an occasion for personalized communication. 💬

Automating notifications not only improves customer satisfaction, but also saves your employees time. They no longer need to manually send dozens of similar messages - the system will do it for them according to pre-configured scripts. This means the store team can focus on more important tasks.

Examples of using automated notifications 👇

Here are some examples of how our clients use Elbuz automated notifications:

• Online clothing store Fashionista has set up a series of messages with personalized recommendations based on a customer's purchase history. As a result, we managed to increase repeat sales by 25% and the average check by 15%. 👗
• Electronics store Technoplanet has implemented trigger campaigns for reviews: after each purchase, the client receives a letter asking him to rate the product and service. This allowed us to increase the number of reviews by 30% and quickly respond to negative experiences. 📱
• The Bookworm bookstore has automated the sending of order status notifications and abandoned cart reminders. The abandoned cart conversion rate increased by 20%, and the number of support calls regarding delivery issues decreased by 35%. 📚

"With Elbuz, we were able to build truly personalized communication with customers. Every customer feels that they are taken care of at all stages - from choosing a product before receiving the package. This is our key to loyalty and repeat sales." - Olivia Smith, owner of Fashionista. 💬

Why choose Elbuz to automate notifications 🌟

Elbuz is not just a CRM system, but a comprehensive solution for managing Internet store. We offer a wide range of tools for automating marketing, sales and customer service. Our platform includes:

• Flexible designer of email and SMS notifications with the ability to personalize and segment the audience 🛠️
• Library of ready-made templates and scripts for different types of trigger campaigns 📚
• Detailed analytics of notification effectiveness with the ability to A/B testing 📊
• Integration with popular communication channels and delivery services 🔗
• Advanced settings for sending time and frequency of notifications for optimal interaction with customers ⏰

Moreover, in Elbuz you get not just software, but also the expertise of our team. We have been working with e-commerce projects since 2006 and know all the intricacies of this area. Our specialists are ready to help you set up auto notifications to suit your business needs and share best practices.

How notification automation works with Elbuz ⚙️

To start using auto notifications in your online store, just follow a few simple steps:

1. Determine notification goals and scenarios based on an analysis of your target audience and business processes 🎯
2. Connect your store to Elbuz and set up integration with the necessary services 🔧
3. Create notification templates and set up trigger campaigns in the Elbuz constructor 📝
4. Test the operation of notifications and make the necessary adjustments 🧪
5. Put notifications into action and analyze their effectiveness using built-in analytics 📈

Thanks to the intuitive Elbuz interface and the support of our specialists, implementing notification automation will not take much time. You can quickly set up communication with clients and start getting results.

Case: 30% increase in repeat sales for Sportmaster store ⚽

Sportmaster sporting goods store used Elbuz to automate order status notifications, personal recommendations and promotions. Here's what we managed to achieve in 3 months:

• Increasing the open rate of emails to 40% and CTR to 7% thanks to personalization of offers 📧
• Growth repeat purchases by 30% due to trigger campaigns based on order history 🔄
• Increasing the average check by 20% with the help of personal recommendations and promotions 💰
• Reducing the load on the service support by 25% thanks to automation of order statuses 💬

"The introduction of auto-notifications with Elbuz has completely changed our approach to communication with customers. Now we can build personal relationships with every buyer at all stages and encourage them to repeat orders. At the same time, the workload on our team has even decreased." - John Williams, Sportmaster Marketing Director. 💬

Ready to improve customer communication and increase sales with automated notifications? Contact us and we will help you implement the best solutions for your business! 📞

CRM for an online store is your key to effective communication with customers and increased repeat sales. Entrust notification automation to Elbuz professionals! 🚀