Elbuz CRM - Your reliable assistant in customer support management
Elbuz CRM: High level of customer support for your business
Imagine that your online store is growing, the number of clients is increasing, and at the same time the load on the support team is growing. How to cope with the flow of requests without losing the quality of service? There is a solution - the implementation of the Elbuz CRM customer relationship management system. 🚀
Problems of online store owners in customer service
Online store owners often face a number of problems in the field of customer service:
- Disorganization of the support service. 📭
- Long response time to customer requests. ⏰
- Losing calls and missing important messages. 🤦♂️
- Difficulty in controlling the quality of service. 🔍
- Insufficient personalization of communications. 💬
All this leads to a decrease in customer satisfaction, an increase in negative reviews and a deterioration in brand reputation. According to research, 68% of buyers leave for competitors due to poor service. 📉
Implementation of Elbuz CRM helps solve these problems and take customer support to a new level. The system provides:
- Centralization of all requests in a single interface 💻
- Automatic distribution of requests between operators 🤖
- Control of timing and quality of request processing ✅
- Segmentation of the client base to personalize communication 👥
- Integration with other communication tools 🔗
Why choose Elbuz CRM
Elbuz is not just a CRM, but a comprehensive solution for managing customer service in the field of e-commerce. The company has been operating on the market since 2006 and has extensive experience in automating business processes.
Advantages of the system:
- 🌐 Omnichannel - processing requests from different sources (email, instant messengers, social networks, telephone) in one window
- 🚥 Routing requests based on complex rules and criteria
- 📈 Analytics on all key indicators of the support service
- ⚙️ Flexible process settings and fields for business specifics
- 🤝 Collaboration - the ability for operators to work together on requests
- 📞 Integration with telephony for receiving and making calls
- 🧑💼 Built-in CRM for collecting data on clients and transactions
- 📩 Triggered mailings and automation of communications with customers
- 📱 Mobile application for working outside the office
"With Elbuz CRM, we have reduced the response time to customer requests by 40%. The system helps to evenly distribute the load between operators and ensure that not a single request remained unanswered. Now we are confident in the quality of our service."
— Oliver Reynolds, Director of Customer Service at Shopthetic
Additional Elbuz services:
- Consultations on building customer support processes 👨💼
- System customization to individual requirements 🛠️
- Integration with third-party services and databases 🔄
- Importing request history from other systems 📤
- In-person and distance user training 👨🏫
How Elbuz CRM is implemented
The process of launching the system begins with an audit of current business processes and setting automation goals. Next, together with the client, technical specifications and a project plan are formed. 📋
Elbuz specialists configure the system, create a data structure, and connect communication channels. Then the accumulated client information is transferred from other sources. 💾
The key stage is training administrators and operators to work with the system. Elbuz provides detailed documentation, video instructions and conducts individual trainings. 🎓
After CRM is put into operation, the client receives a dedicated manager who accompanies the project and helps with solving emerging issues. Elbuz provides operational technical support 24/7. 🚑
Results of Elbuz CRM implementation:
- Acceleration of response to customer requests 📈
- Increased satisfaction and customer loyalty 😍
- Reducing operating costs for support 💰
- Monitoring compliance with SLAs and service standards ✅
- Increasing operator productivity 🚀
- Accumulating a knowledge base and improving the quality of communications 📚
The Neverdark Jewelry company achieved growth in the first year of using Elbuz CRM CSI (Customer Satisfaction Index) by 25%, reduced the number of repeat requests by 30% and reduced staff turnover in the support department by 15%.
Do you want the same? Implement CRM for the online store from Elbuz and take customer service to a new level! 🌟
