A complete client history in CRM Elbuz is the key to understanding and sales growth
Elbuz CRM: a complete history of interaction with customers for effective work
Imagine that you own a store and want to improve the quality of customer service. How to find out what exactly your customers need? The answer is simple - you need to have a complete history of interaction with each of them. This is exactly the opportunity that the Elbuz CRM system provides. 🌟
Advantages of maintaining the history of client transactions in Elbuz CRM
Elbuz CRM allows you to store all information about clients and their interactions with the company in one place. This provides a number of advantages:
- 😊 Personalization of communication with clients
- 📈 Improving the quality of service
- 🔍 Deep understanding of customer needs and preferences
- 🚀 Increasing the speed and efficiency of employees
Thanks to Elbuz CRM, we were able to increase repeat sales by 30% due to personalized offers based on customer purchase history. - Olivia Fitzgerald, Marketer at Aurelia Beauty.
How Elbuz CRM helps different departments of the company
- Sales department - managers see the entire history of communication with the client and can make more accurate personal offers. 💰
- Marketing - marketers can segment their customer base based on various parameters and launch targeted campaigns. 📣
- Customer service - technical support specialists are always aware of previous customer requests and can quickly resolve their issue. 🔧
Example of using Elbuz CRM
Online store of luxury watches Chronos Watches implemented Elbuz CRM and received the following results:
- ⏰ Order processing time has been reduced by 20% due to quick access to customer history.
- 🎯 Conversion of email campaigns increased by 15% due to segmentation of the database according to customer preferences.
- 😍 NPS increased by 25 points due to personalized service.
Why choose Elbuz CRM
Elbuz is a reliable partner for automating work with clients. The company has extensive experience in the field of e-commerce since 2006 and offers not only a powerful CRM system, but also additional implementation and support services.
Key advantages of Elbuz CRM:
- 🌐 Built-in integration with website, telephony, email and instant messengers
- 📱 Convenient mobile applications for iOS and Android
- 🎨 Flexible customization of the interface to suit the company’s tasks
- 📊 Advanced analytics and data visualization
- ⚙️ Customizable business processes and automation of routine tasks
- 🚀 High performance and scalability
- 🔒 Reliable data protection and compliance with security standards
- 🌍 Cloud solution, accessible from anywhere in the world 24/7
- 🎓 Free user training with certification
More than 1000 companies already use Elbuz CRM for effective customer relationship management. Join us too!
Elbuz CRM implementation process
The Elbuz team will take care of all the worries about implementing a CRM system in your company:
- 💼 Analysis of business processes and preparation of technical specifications
- ⚙️ Setting up the system for your tasks
- 🎬 Transferring data from current systems
- 🎓 Training employees to work with Elbuz CRM
- 🚀 Launching the system into commercial operation
- 💡 Further support and development of functionality
As a result, you will receive a powerful tool for improving the efficiency of working with clients. Your employees will be able to process requests faster, better understand customer needs and provide them with high-level personalized service. This means that loyalty will increase and the number of repeat sales will increase.
Are you ready to take full control of your customer experience with Elbuz CRM? Contact us for a free consultation and demo access to the system.
CRM for an online store is your key to sales growth and customer loyalty in the e-commerce field. Elbuz will become a reliable assistant on the path to the success of your business! 🚀
