How Elbuz CRM will help you manage reviews and ratings to increase sales
Elbuz CRM: Effective management of reviews and ratings to increase sales
Imagine that your online store receives dozens of reviews every day. 🌟 How not to miss a single client and turn feedback into a powerful tool for sales growth? Elbuz CRM will help you effectively manage your brand's reputation and increase customer loyalty.
Problems with managing reviews and ratings
Online store owners face a number of difficulties when working with reviews and ratings:
- 😕 It is difficult to track reviews on different platforms
- 😞 Negative reviews remain unanswered and spoil the reputation
- 🤔 There is no way to analyze feedback and improve the service
- 😩 Low ratings reduce customer trust and conversion
Without a systematic approach to reputation management, an online store risks losing customers and missing out on growth opportunities .
Research shows that 93% of shoppers read reviews before making a purchasing decision, and increasing your rating by 1 star can increase sales by 5-9%.
Proper work with reviews and ratings is the key to increasing audience loyalty and increasing online business revenue.
Why Elbuz CRM is the best choice for managing reviews
Elbuz has been developing solutions for e-commerce since 2006 and thoroughly knows the specifics of online retail. The Elbuz CRM system includes powerful tools for working with reviews and ratings:
- 🔍 Monitoring brand mentions and collecting reviews from different platforms
- 💬 A single center for processing requests and tickets from all channels
- 📈 Sentiment analysis of reviews and assessment of service quality
- ✉️ Personalized responses and email campaigns by customer segments
- ⭐ Stimulating positive reviews and dealing with negativity
- 🚀 Automation of business processes and integration with external services
The functionality of Elbuz CRM allows you to build an effective reputation management system, saving employee time and increasing customer satisfaction.
Additional benefits of Elbuz:
- Personal manager and operational technical support
- Onboarding and training in working with the system
- Flexible customization for the company's business processes
- Improvements and integrations upon request
With Elbuz CRM you get a reliable partner for developing an online store and increasing sales.
Elbuz CRM implementation process
The Elbuz team takes care of all stages of launching the system and provides ongoing support:
- Analysis of business processes and selection of the optimal configuration
- Data transfer and configuration of communication channels
- Employee training and business logic testing
- Launching the system and monitoring key indicators
- Regular consultations and assistance from a personal manager
Harsee Outstore succeeded 2 months of using Elbuz CRM will increase the average rating on marketplaces by 0.7 points and increase conversion to orders by 12% due to prompt processing of reviews.
With Elbuz you will establish systematic work with reviews, increase customer loyalty and raise sales to a new level. Leave a request for a consultation and start the path to an impeccable reputation for your brand!
CRM for an online store - ensure business growth with Elbuz.
