Elbuz CRM: Your key to effective customer feedback management

Elbuz CRM: Effective management of customer feedback

Imagine that your online store is growing, and with it the amount of customer feedback is increasing. 🌱 How to cope with the flow of reviews, requests and complaints without missing a single important message? Elbuz CRM is a solution that will help you effectively manage communications with customers and increase their loyalty.

Problems of managing feedback in e-commerce

Online store owners face a number of difficulties when working with feedback:

• 😕 It is difficult to track all communication channels: email, social networks, instant messengers, telephone
• ⌛ Lack of time to timely process requests and respond to clients
• 🗂️ It is difficult to systematize and analyze the information received
• 🙅♂️ Risk of missing important messages and negative reviews that require a reaction

Without an established management system Feedback affects the quality of customer service, customer dissatisfaction increases, and loyalty and trust in the brand are lost.

Research shows that 89% of customers stop using a company after poor service, and attracting a new customer costs 5 times more than retaining an existing one.

This is why it is so important to pay attention to communication with customers and promptly respond to their requests and feedback. Elbuz CRM offers a set of tools that will help optimize this process.

Why choose Elbuz CRM for feedback management

Elbuz is a company with over 15 years of experience in e-commerce. Since 2006, we have been helping online stores increase the efficiency of business processes and improve customer service.

Our CRM system was created specifically for e-commerce and includes all the necessary tools for working with feedback:

• 📥 Single processing center requests from different channels: email, social networks, instant messengers, calls
• 🏷️ Automatic sorting and categorization of requests by type, product, order status
• 🔍 Smart search by history interaction with the client and the knowledge base
• ⚡ Quick answers and templates for typical questions and situations
• 📊 Analytics on the number and subject of requests, response speed, level of satisfaction
• ⏰ Control of response times and reminders about overdue requests
• 🤝 Ability to transfer complex cases to another support level

Thanks to the automation of routine tasks and convenient tools, your employees will be able to process more requests in less time, without losing the quality of communication. And analytical reports will allow you to track customer service metrics and identify problem areas in a timely manner.

Case of the online store Bloompad: increase in customer satisfaction by 35%

Bloompad, a plant and garden store, implemented Elbuz CRM and achieved impressive results:

• Response time to customer requests decreased from 48 to 4 hours
• The number of repeat requests decreased by 27% due to issues being resolved the first time
• Customer satisfaction ratings up 35% in post-service surveys
• Return conversion rates up 12% thanks to proactive communication

"With Elbuz CRM, we have finally put things in order in customer service. Now not a single request is lost, clients receive quick and qualified answers, and management sees an objective picture of the work of the support department. This allowed significantly increase customer loyalty and retention, which has a positive impact on repeat sales,” Oliver Harris, CEO of Bloompad.

How Elbuz CRM is implemented

We understand that each business is unique, so we approach system implementation individually:

1. 🔍 We analyze your current communication processes with clients and identify bottlenecks
2. 📋 We draw up a CRM integration plan, taking into account your priorities and wishes
3. ⚙️ We customize the system for your business processes and connect all the necessary channels
4. 👨🎓 We train employees to work with the functionality and help create a knowledge base
5. 🚀 We put the system into operation and conduct testing on real cases
6. 📈 We analyze the first results and, if necessary, refine the processes
7. 💡 We provide recommendations for the further development of customer service

Our goal is not just to provide software, but to help you build an effective communication system that will bring real business results.

With Elbuz CRM you can quickly and efficiently process feedback, anticipate customer expectations and build long-term relationships with them. Less time on routine, more time on real communication and caring for customers.

Are you ready to optimize your customer experience and improve service in your online store? Go to page CRM for online store and leave a request for a consultation. We will tell you how Elbuz CRM will help your business reach a new level of customer loyalty.