Insurance for Introverts: Filing Claims and Receiving Payments Online
Insurance for people with an introverted character: how to file an insurance claim and receive monetary compensation online - without the need to call and go to the office of the insurance company.
Online insurance from PrivatBank
Customer inquiries that led to the launch of the online service
PrivatBank works with ten leading insurance companies in Ukraine and offers a wide range of insurance products: from auto civil insurance and CASCO to medical and travel insurance.
"We developed the service with a focus on maximum comfort for customers. Many insurance companies already have an online purchase of insurance, but customer feedback indicates that more than 50% of errors are related to using the insurance at the right time. Many people feel lost and do not understand what and how to do if they need to receive an insurance payment," says Oleksandr Onopriychuk, head of the insurance products department.
The most common questions from customers were full support during the use of insurance, understanding of actions during an insurance event and ease of receiving compensation.
How PrivatBank's new insurance service is organized
Development of the new service at the bank began in January 2023. Despite the difficult conditions, the demand for insurance products was constantly growing. In 2022, the bank paid about UAH 500 million in compensation to clients, and in the first 10 months of 2023 - more than UAH 450 million.
The updated My Insurance product was launched in November. It is available both in the web version of "Privat24" and in the mobile application, since 9 out of 10 customers use the service from a smartphone.
Now, during the registration of insurance, the client receives detailed explanations of each step and can manage the insurance contract online: check its status and payment history, change the payment card or payment date, choose another package or cancel the contract if the insurance is no longer needed.
In the event of an insurance event, it is enough to take photos of the documents and submit an application through the application for its settlement. Interaction with insurance also takes place online. For example, if you need to clarify data in a document or send better quality documents, the client receives a corresponding comment. This helps to understand at what stage the claim is and how to get the insurance payment without wasting time on visits or phone calls to the insurance company.
How to issue insurance and apply for compensation online - instructions
- Go to "Privat24" or the mobile application.
- Choose the required insurance product.
- When applying for insurance, fill in all the necessary data.
- Pay insurance in a convenient way.
- In the event of an insurance event, take photos of documents and submit an application through the application.
Text Valentina Shymkovich
Literary editor Olya Zakrevska
Producer Nastya Yurchyshina
Manager Yana Protsenko
PrivatBank representative Oleksandr Onoprychuk
Answers to questions
The online insurance system allows you to file an insurance case and receive a decision on compensation without the need to visit the company's office or make calls. This saves time and effort for customers, especially for those who prefer to communicate via the Internet.
PrivatBank decided to develop an online insurance system, as a large number of customer requests indicated the need for a convenient and fast process of obtaining reimbursement. This makes it possible to provide full support in the process of using insurance, as well as to make the process of receiving compensation minimally costly and simple for customers.
Products available for online settlement include "Everyday Protection", "Inspected Property", "Credit Limit Insurance", " Screen Insurance, Health Insurance, Utility Bill Insurance and Fraud Insurance. For these products, PrivatBank provides an online insurance claim settlement process, which makes the process quick and convenient for customers.
- PrivatBank is a bank that in November 2023 created a system of online insurance in your application.
- "My insurances" is an updated product of PrivatBank that allows you to issue an insurance claim and receive compensation online.
- Privat24 is the web version of PrivatBank, which also provides access to the online insurance system.
- Oleksandr Onopriychuk - head of the insurance products department of PrivatBank.
- "My insurances" - page of PrivatBank, where you can familiarize yourself with the online insurance service.
- Everyday Protection is an insurance product available for online settlement.
- Property without inspection is an insurance product available for online settlement.
- Credit limit insurance is an insurance product available for online settlement.
- Screen Insurance is an insurance product available for online settlement.